MALYK B. HIBBERT
Atlanta
Summary
Detail-oriented individual with exceptional communication and problem solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results.
Support day-to-day program operations with expertise in customer service, conflict resolution, and building long-lasting relationships. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Premier Advocate
United Healthcare
01.2024 - Current
- Work effectively with fellow team members to coordinate effective solutions to any question or concern
- Create referrals to appropriate services, following up to confirm patients received access to required care
- Deliver friendly service and offer expert support in every interaction
- Assist with applications and collect required paperwork to help individuals register for supportive services
- Assist individuals to navigate processes and procedures to resolve issues and understand clients' benefit packages
- Conduct pre-screening activities to determine eligibility for supportive services
- Excel in problem-solving and delivering accurate information to resolve members inquiries
- Proactively anticipate member needs to provide comprehensive education to support one call resolution
- Effective in deescalating members concerns
- Provide positive reinforcements to boost morale within team
Rental Account Manager
Ryder Logistics
06.2022 - 01.2024
- Appointed Team Leader of Fulton rental team
- Handled billing, claims, logistics, and sales for one of the largest Ryder locations in North America
- Built and maintained relationships with clients
- Identified employees for succession planning
- Responsible for generating long-term lease contracts
- Realized annually revenue of one million year over year
HEAD BARTENDER
LA PARILLA
05.2019 - 05.2021
- Organized bar inventory and storage to keep stock within optimal levels
- Applied excellent organizational and multitasking abilities to handle competing priorities, i.e. customer, internal team, and business needs while minimizing unnecessary delays or errors
- Prepared alcoholic beverages for the entire restaurant whilst keeping up with customer needs amidst high-traffic and high-demand environment
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Closed out cash register and prepared cashier report at close of business
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
SALES ASSOCIATE
GNC
05.2018 - 04.2019
- Operated register and held responsibility for counting money and logging sales
- Assisted customers by providing extensive knowledge on products and pushed sales for new products to exceed sales quotas
- Worked in various departments to reach daily sales goals
- Established rapport with customers and set up membership accounts to encourage repeat business and promote of sales
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Key Holder - solely responsible for opening and closing the store, maintained the store's integrity
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
SHIPPING & RECEIVING ASSOCIATE
WHOLESALE XPRESS
10.2017 - 05.2018
- Managed and maintained merchandise within the warehouse
- Led a small team to guarantee all customers' orders were obtained
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Inspected merchandise and sent damaged pieces for repair before shipment
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
INFANTRYMAN
US MARINES
07.2015 - 08.2017
- Supervised a group of people to accomplish critical thinking skills essential for survival
- Combat Certified Lifesaver- Respond to medical emergencies
- Plot diagrams through acquired navigational skills
- Utilized advanced tactics to engage and neutralize enemy combatants
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use
- Maintained secure communication systems to relay information to and from command teams
- Sought out by military Sergeant to join the specialized weapons company
Education
Psychology
West Georgia Technical College
La Grange, GAHigh School Diploma -
Northgate High School
Newnan, GA05-2014
Skills
- Driven
- Proficient with Microsoft Office
- Customer Service Oriented
- Critical Thinker
- Thrive in high pressure situations
- Extreme organization and attention to detail
- Mentorship
- Teamwork and collaboration
- Conflict resolution
- Time management abilities
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
- Multitasking Abilities
Accomplishments
- Acquired Purple belt in Brazilian Jiu Jitsu
Certification
- Combat Life Saver
Timeline
Premier Advocate
United Healthcare
01.2024 - Current
Rental Account Manager
Ryder Logistics
06.2022 - 01.2024
HEAD BARTENDER
LA PARILLA
05.2019 - 05.2021
SALES ASSOCIATE
GNC
05.2018 - 04.2019
SHIPPING & RECEIVING ASSOCIATE
WHOLESALE XPRESS
10.2017 - 05.2018
INFANTRYMAN
US MARINES
07.2015 - 08.2017
Psychology
West Georgia Technical College
High School Diploma -
Northgate High School
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