Mandy Bass
Jackson
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Dream Catchers Assisted Living
10.2010 - 02.2011
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
Tax Associate/Customer Service Representative
HR Block
01.2006 - 04.2007
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Jackson High School
Jackson GaCertificate -
HR Block Income Tax Course
McDonough, GASkills
- Occupational Safety Compliance
- Client Relationship Management
- Record Maintenance
- Effective Issue Resolution
- Client support
- Verbal and written communication
- Efficient Data Organization
- Document Organization
- Customer service
Timeline
Shift Supervisor
Dream Catchers Assisted Living
10.2010 - 02.2011
Tax Associate/Customer Service Representative
HR Block
01.2006 - 04.2007
High School Diploma -
Jackson High School
Certificate -
HR Block Income Tax Course
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