Mandy Maddox
Decatur
Summary
Professional with strong background in administrative support and legal documentation. Proven track record in managing court records, coordinating schedules, and facilitating communication within judicial environments. Adept at collaborating with teams to achieve impactful results and adaptable to evolving needs. Known for reliability, integrity, and keen attention to detail in handling sensitive information.
Overview
14
14
years of professional experience
Work History
Deputy Clerk II
DeKalb County Government
07.2023 - Current
- Processing dispossessory (eviction) filings from landlords and tenants.
- Scheduling hearings and notifying involved parties.
- Maintain documentation of case records manually and electronically.
- Manage calendars and schedule related cases.
- Prepare and draft orders and reports according to instructions written or verbally.
- Assist customers electronically, in person, and via phone directing incoming calls to the direct department.
- Responsible for Data Entry filings using Odyssey Navigator and E-File GA.
- Liaison to the Judge for corresponding between attorney's, plaintiffs and defendants.
- Working the front counter to provide exceptional customer service.
- Filing and refiling court documents to and from the Judge's office and workflow queue.
Title/Property Tax Clerk
DeKalb County Tax Commissioner
02.2020 - 07.2023
- Served as the liaison between the DeKalb County Tax Commissioner's office and the regulatory and governmental departments.
- Maintain and organized filing system and mailing list.
- Managed revenue reconciliation and title paperwork as well as the transfers and submitted process for titles.
- Assist customers in person, via phone and email.
- Maintained current knowledge of evolving tax laws and regulations, allowing for accurate application within client cases.
- Assisted in the preparation of financial statements, ensuring accurate representation of taxable income and expenses for clients.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Direct Store Delivery
Publix Supermarket Inc
08.2011 - 08.2020
- Managed documentation and delivery for stores' inventory, products and services.
- Crossed-trained existing employees maximizing team agility and performance.
- Database analysis and administration.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
Education
Associate of Science - Medical Assistant
Lincoln College of Technology
Marietta, Ga06.2010
High School - undefined
North Atlanta High School
Atlanta, Ga06.1999
Skills
- Effective communication skills
- Meticulous in execution
- Strategic delegation skills
- Collaborative team member
- Proficient in computer applications
- Event coordination
- Detailed documentation management
- Efficient data input
- Report & document preparation
- E-File Efficient
- Creating and scheduling court calendars
Timeline
Deputy Clerk II
DeKalb County Government
07.2023 - Current
Title/Property Tax Clerk
DeKalb County Tax Commissioner
02.2020 - 07.2023
Direct Store Delivery
Publix Supermarket Inc
08.2011 - 08.2020
High School - undefined
North Atlanta High School
Associate of Science - Medical Assistant
Lincoln College of Technology
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