Mandy Ross
Warner Robins
Summary
With a proven track record at Houston County Board of Education, I excel in classroom management and lesson planning, enhancing student engagement and academic growth. My experience as a Pharmacy Technician at Kroger honed my critical thinking and relationship-building skills, achieving a significant decrease in medication errors. A dedicated educator and mentor, I foster collaborative learning and positive environments.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
Houston County Board Of Education
12.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Assisted students in mastering subject material and preparing for tests.
- Implemented classroom management techniques to maintain positive learning environment.
Pharmacy Technician
Kroger
04.2008 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Filled and dispensed XX prescriptions daily with a high level of accuracy and attention to detail
- Managed inventory levels, ensuring medications were properly stocked and organized
- Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling
- Maintained patient profiles, accurately recording medical history, allergies, and current medications
- Performed routine maintenance on pharmacy equipment to ensure proper functioning
- Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
- Trained new pharmacy technicians on standard operating procedures and best practices
- Implemented quality control measures to ensure compliance with regulatory standards for medication safety
- Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends
- Processed an average of XX prescriptions per hour while maintaining accuracy levels above XX%
- Reduced medication errors by implementing a double-check system resulting in a XX% decrease in incidents
- Collaborated with insurance companies to obtain prior authorizations for specialty medications
- Assisted patients with insurance claims processing ensuring accurate billing information was provided
- Operated automated dispensing systems (ADS) efficiently reducing wait times for patients
- Developed training materials for pharmacy staff on new software implementation
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Maintained cleanliness and sterility standards within the pharmacy area
- Conducted monthly audits of controlled substances inventory
Teacher
Houston County Board Of Education
08.2008 - 05.2024
- Created and developed lesson plans to meet students' academic needs
- Created lessons and online testing materials to facilitate remote learning
- Shifted between formal and informal methods of teaching to keep students engaged
- Work 1:1, in small groups or in whole class sessions with students
- Schedule and participate in IEP and other meetings for students with disabilities
- Prepare and administer all standardized tests, benchmark assessments and evaluation assessments as directed
- Work with the teaching staff to improve standardized and proficiency testing results
- Keep accurate records on each student such as grade books and progress reports, lesson plans, attendance records, and behavior/discipline records
- Collaborate with parents, teachers, psychologists, parents, Administrator, and professionals outside of school
- Attend professional developments as assigned
- Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
- Familiarity with state proficiency testing state teaching standards
- Strong ability to gather, analyze, and interpret student data to make sound educational decisions
- Kindergarten teacher 2 years
- 1st Grade teacher 3 years
- 2nd Grade teacher 7 years
- 4th Grade ELA/SS teacher 4 years
- I was my team’s Academic Bowl Coach for 2 years.
- I was also a Science Olympiad Coach for 4 years.
- I tutored 3-4 grade students for 3 years.
- I have a Gifted Endorsement.
Education
Master of Arts - Elementary Education
Piedmont University
Demorest07-2017
Bachelor of Arts - Elementary Education/ESOL
The University of West Florida
Pensacola, FL05-2004
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Parent-teacher communication
- Positive role model and mentor
- Classroom instruction
- Differentiated instruction
- Collaborative learning
Timeline
Substitute Teacher
Houston County Board Of Education
12.2024 - Current
Teacher
Houston County Board Of Education
08.2008 - 05.2024
Pharmacy Technician
Kroger
04.2008 - Current
Master of Arts - Elementary Education
Piedmont University
Bachelor of Arts - Elementary Education/ESOL
The University of West Florida
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