Maneenutt Poupée Kasemsri
Winder
Summary
Dynamic operations leader with a proven track record at Any Two Cards Poker League, Inc., excelling in project management and strategic planning. Achieved significant improvements in customer engagement and operational efficiency through effective team collaboration and problem-solving. Drove revenue growth while maintaining day to day responsibilities.
Overview
14
14
years of professional experience
Work History
Director of Operations
Any Two Cards Poker League, Inc.
10.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new hires, providing information, and insight into policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Tournament Director
Any Two Cards Poker League, Inc.
02.2011 - Current
- Collaborated and consulted with venues to coordinate high volume customer base.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Trained new personnel regarding company operations, policies and services.
- Built relationships with customers to encourage repeat business.
- Worked to meet or exceed special targets for special donations and specific product promotions.
- Oversaw tournaments ranging of 15-120 participants.
Education
English Education
Perimeter College
Dunwoody, GA01-2009
Musical Theather
Young Harris College
Young Harris01-2007
High School Diploma -
Brookwood High School
Snellville, GA05-2007
Skills
- Reliability
- Project management
- Team collaboration
- Schedule management
- Problem-solving
- Attention to detail
- Clear communication
- Strategic planning and execution
- Adaptability
Languages
English
Thai
Timeline
Director of Operations
Any Two Cards Poker League, Inc.
10.2022 - Current
Tournament Director
Any Two Cards Poker League, Inc.
02.2011 - Current
English Education
Perimeter College
Musical Theather
Young Harris College
High School Diploma -
Brookwood High School
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