Manoj Rajappan
Atlanta,GA
Summary
Accomplished IT leader with 20 plus years of experience in program delivery, consulting, product strategy, and customer experience management. Proven expertise in driving innovation, growth, and market share.
Overview
2026
2026
years of professional experience
Work History
Experience Summary
- Leading a global team of 350+ professionals, including product managers, architects, consultants and operations personnel, for a major US telecom client, delivering technology solutions that ensure stable, secure, and scalable product suites.
- Led key enterprise projects (cloud based and hybrid), including Stock Liquidation (a $1Bn business line), M&A revision, Inventory Management, Business Process Data management, Kubernetes migration etc.
- Achieved 4x revenue increase from $9.4 million to $43 million by driving opportunity analysis, identifying new revenue streams, forging strategic partnerships, making technology investments, automation-Received CEO’s award, Top 10 employee across company.
- Successfully managed partner-driven solutioning and go-to-market strategies for products, overseeing the journey from concept to funding, POC, MVP, and full-scale service delivery.
- Key member, Products Planning Group, developing enterprise strategies, opportunity research, analysis and prioritization, design roadmap, commercial modeling and packaging decisions.
- Multi-sector experience across Telecom, Transportation, Financial/Payment Services, Logistics, and Insurance, enhancing operational efficiency and customer satisfaction
- Skilled in senior leadership engagement, partner management, program governance, executive reporting, and managing change and risk
- Proficient in various process methodologies, including SAFe, Kanban, Managed Services, CMMi, Six Sigma, and Lean
- Spearheaded employee engagement programs that promote a vibrant, fun, and inclusive work culture while enhancing corporate well-being
- Domain: Telecom, Transportation, Financial/Payment Services, Travel & Hospitality, Human Resources
- Platforms, Tools & Technologies overseen: Java, SAP, AWS, Azure, PCF, Kubernetes, JIRA, Jenkins, GitLab, Tosca, Splunk, AppDynamics, Grafana.
- Process & Methodology: SAFe, Waterfall, Lean, CMMi, Six Sigma, ITIL, TDD, RAD, Prototyping
- PM Tools: JIRA, MS Project, ALM, Version One, Visure, MS Office suite products
Sr Director, IT Transformation
Concentrix Catalyst
09.2019 - Current
- E2E responsibilities for Product delivery and growth, in the B2B2C Supply Chain, Middleware, for one of the largest US Telecom companies
- Leading large (350+) member team, with Product Delivery, Account, Operations Managers in Product Development, Testing, Operations Support, Data Analytics
- Led e2e concept-to-delivery for several products including SOH, Stock Liquidation, Integrated Monitoring system, Test orchestration platform etc.
- Responsible for business transformation, automation and new business initiatives, including Digital AI, AiOps and Production support consolidation
- Ensure comprehensive portfolio management and reviews with multi-client partners, offering in-depth analysis of business metrics, performance charts, and domain level findings
- Build and ensure subject matter expertise, knowledge retention, and leadership continuity within teams, to guarantee seamless delivery
- Constant advisor and influencer to executive management on the marketplace evolution and potential enterprise directions that has enabled Concentrix to be first responders to changing business needs
- Set up and build strong teams through invested training, diverse assignments, coaching, mentoring, and other people development techniques
Engagement Manager, TSD (Transportation System Development)
Tech Mahindra
11.2011 - 09.2019
- Delivery and Engagement leader for a large ($150Mn overall, YoY $20Mn) program, for the implementation of US Federal Government mandated Safety Critical systems (PTC), for the largest Freight Railroad Company in the US
- Relationship Manager and primary liaison for business strategy planning and implementation, between Tech M and Customer leadership including C suite stakeholders
- Responsible for and delivered projects on schedule with exemplary quality, through the tenure of the program
- Led business growth through mining and farming, expanding Tech M’s reach across several new departments in the client organization
- Developed a local and regional ecosystem of partners, industry associations and academia to market and brand Tech M as an IT services leader in target market
- Set up the Program Governance & Risk management cadence for the PTC Program
- Led process reengineering initiatives for the client including CMMi L3/V2.0 programs, SDLC implementation, QA & Control
- Responsible for Tech M’s go-to-market partnership with client; led teams that have developed specific products for the industry that has generated revenues for both UPRR and Tech M
Sr Program Manager /Testing
Tech Mahindra
08.2011 - 11.2011
- Headed Testing projects for a US based transport and logistics major. The project was Oracle based, with OTM, BI, Fusion Middleware, Siebel and EBS(AP,AR,GL) as its primary components along with legacy client applications
- End to end project responsibility including managing its Delivery and People in a multi-vendor, onsite-offshore model
- Set up the QA process for the account and achieved a 23% defect reduction
- Set up the Governance and reporting process with Role based dashboard reports
Delivery Head
Tech Mahindra
07.2010 - 08.2011
- Responsible for leading IT delivery for APAC based, Superannuation/Pension Fund Admin major, in multiple technologies including .Net, Unix, C, VB, Fox Pro, Lotus Notes
- The project had a revenue stream of $10m, employing an Onshore-offshore model, with a customer base of 300K users
- Led the business turnaround for the project, through delivery model reengineering
- Ensured SLA compliance, Capacity planning, Schedule adherence, Quality assurance, Escalation management etc.
- Deliver continuous Profitability through right size/resource mix, cross skilling and inducing process improvements while ensuring SOW compliance
Program manager – Enterprise Applications (CIO’s Office)
Tech Mahindra
04.2007 - 07.2010
- Managed Tech Mahindra’s Enterprise application platform development and delivery
- Applications suites included HR, Finance, Project management apps, S&D, Employee self-services apps and technologies like SAP (HR), Oracle (FIN), PeopleSoft, .Net etc.
- Led Organization Design changes implementation across the 140-application suite, per government mandated controls, post company reorganization
- Led the company Accounts Reinstatement project and SOX compliance, as per SEBI rules
- Conceptualized & implemented MSat’s Toll free (1800-30-Satyam) & the Avaya CRM pack, facilitating the L1& L2 support for the shared services platform
- Designed and developed an indigenous Ticketing system for application support.
Senior Manager – Credit Cards processing
GE Consumer Finance
07.2001 - 03.2007
- Lead the PLCC Cards Account Management for multiple businesses.
- Managed the e2e card Payments processing for high volume operations, AR, AP domains
- Detailed data analysis and weekly monthly reports, to ensure payments ingress
Education
MBA-PGCM -
IIM- Kozhikode
Bachelor of Science - undefined
Skills
- Product Delivery Management
- Data Analysis and Decisioning
- Digital transformation
- Client business solutioning
- P & L, Budget management
- Contract management
- Executive Relationship management
- Governance and Risk management
Timeline
Sr Director, IT Transformation
Concentrix Catalyst
09.2019 - Current
Engagement Manager, TSD (Transportation System Development)
Tech Mahindra
11.2011 - 09.2019
Sr Program Manager /Testing
Tech Mahindra
08.2011 - 11.2011
Delivery Head
Tech Mahindra
07.2010 - 08.2011
Program manager – Enterprise Applications (CIO’s Office)
Tech Mahindra
04.2007 - 07.2010
Senior Manager – Credit Cards processing
GE Consumer Finance
07.2001 - 03.2007
Bachelor of Science - undefined
Experience Summary
MBA-PGCM -
IIM- Kozhikode
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