Manuel Ortiz
Duluth
Summary
Experienced multi-industry leader, who is organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, fostering a collaborative environment to promote a positive work culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager (EX)
Mister Car Wash
03.2021 - Current
- Create weekly schedules for the team and post them based on daily and weekly labor guidelines
- Handle the hiring process by conducting phone interviews, in person interviews and hiring and onboarding new employees.
- Conduct opening and closing procedures daily to ensure all equipment is working properly and partner with maintenance with any issues that arise as well as performing weekly preventative maintenance.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Fostered culture of continuous improvement, utilizing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Process Assistant
Amazon.com Fulfillment Center
10.2020 - 03.2021
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Identified and resolved process issues to drive optimal workflow.
- Assisted coworkers and staff members with special tasks on daily basis.
- assist with supervising the shift in shipping department
- collaborate with fellow process assistants and ship clerk to delegate daily tasks to a team of over 70 associates.
Transportation Associate
Amazon.com Fulfillment Center
12.2019 - 10.2020
- Helped do check ins and check outs for drivers dropping off inventory for stow or departing with outbound loads
- Drove a hostler vehicle to move trailers around in the yard or to a dock door for inbound, outbound, or non inventory.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
Fulfillment Associate
Amazon.com Fulfillment Center
08.2018 - 11.2019
- .
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Reduced product damage rates through proper handling, storage, and shipping procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- As a learning ambassador, assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Shipping Associate
Bed Bath & Beyond
03.2018 - 08.2018
- Loading trucks with finished customer product for departure from the facility.
- Cross trained as a Material Handler for Gift Wrap (Handle material and help refill all gift wrap stations with paper, bubble wrap, etc.)
- Cross Trained as an Order Mod Associate (Go through merchandise that was not properly sorted and take the merchandise to the proper holding area.)
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
Food Service Manager
Lee Arrendale State Prison
05.2017 - 03.2018
- Supervise Inmates from within an industrial sized kitchen. Ensured that all steps in the cooking process for breakfast, lunch, and dinner were followed correctly, including cooking some of the meal personally.
- Supervise all kitchen stations (bakery, meats, vegetables, block tray preparation, boilers, pot washing room, serving lines, dining rooms, food dry storage room, food coolers.) Supervise production during meals in two different satellite kitchens to ensure the facility's inmates were all fed.
- Directly supervise a team of civilian supervisors (between 1 and 5) to ensure that their job is being completed correctly.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensure daily paperwork was completed accurately including temperature logs, budget checks, proper food portioning, proper excess food disposal, tool checks, etc.
- Complete all tasks as required of a Food Service Supervisor on days where I was not the active Manager on duty.
- Followed directions and completed other tasks at the discretion of the Assistant Food Service Director and Food Service Director.
- Trained and supervised new civilian and inmate staff to enhance customer service skills and comply with food safety standards.
Trainer Assistant, Nutrition Services
Northeast Georgia Medical Center
02.2016 - 05.2017
- Collaborated with managers to identify specific training needs for individual new hires.
- Improved employee performance by developing and implementing customized training programs.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Supported and coached employees as part of successful training initiatives.
- Tracked employees before, during and after training to verify attainment of training objectives.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
Nutritional Service Worker
Northeast Georgia Medical Center
02.2015 - 02.2016
- Work alongside Guest Service Representatives to serve patients' trays. Make sure that each tray is properly portioned and is neatly presented.
- Deliver food carts to several sections of the hospital to ensure that nurses and doctors receive patients' orders.
- Pick up carts after patients have completed their meals.
- Operate part of a cleaning station for the components of the patients' trays, including stripping trays of trash, loading dishes into a dishwasher, unloading clean dishes once they have been washed, and setting up all dishes for the next meal.
- Complete the duties as assigned to the Relief Worker as needed.
- Worked both front of house and back of house in various roles
Receiving / Freight Associate
Bargain Hunt
06.2014 - 01.2016
- Assist in receiving merchandise into the store, separating them by department.
- Stock merchandise throughout the departments of the store (except for the clothing department.)
- Assist customers with any needs throughout the store throughout my shift.
- Run the electronics counter of the store from time to time.
- Operate the cash register when the need arises.
- Help load bigger items and furniture into the customers' vehicles as needed.
- Completed other tasks as required by management.
Teacher's Aide
University of North Georgia
06.2013 - 07.2013
- Act as an assistant to a Teacher for the duration of the program, focus on American Government/History.
- Provide tutoring assistance to the students participating in the program.
- Help distribute tests and materials to the student and helped the teacher in actively teaching the material to the students.
Foreign Language Tutor
Gainesville State College
08.2011 - 01.2013
- Assist any and all students taking Japanese classes and Spanish classes in regard to alphabet, pronunciation, sentence structure, and any other issues or troubles they would have with the course material.
Media Specialist Manager
Gainesville State College
06.2012 - 07.2012
- Assist all teachers with any technological problems with their computers and projectors throughout the program.
- Act as a photographer, taking pictures throughout the program of students, teachers, and various functions, creating a Yearbook at the end of the program for every participant.
- I would also help with supervision of the students to make sure they were following all set regulations.
IT Assistant Manager
Gainesville State College
06.2011 - 07.2011
- Worked extensively with Microsoft Office products to maintain records and databases for all students who were in attendance for the program.
- Diagnose and solve all problems with computers, smart boards, and projectors to maximize learning potential.
- Supervise over the students to help give them an idea of what higher education would be like and to help lean them into being properly educated after their high school careers come to an end.
Education
Associate of Arts - History
Gainesville State College
Oakwood, GA01.2013
High School Diploma - undefined
East Hall High School
01.2010
Skills
- Problem resolution
- Operations management
- Team player
- Training and development
- Customer service
- Leadership and team building
- Goal setting
- Verbal and written communication
- Bilingual
- Customer relations
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager (EX)
Mister Car Wash
03.2021 - Current
Process Assistant
Amazon.com Fulfillment Center
10.2020 - 03.2021
Transportation Associate
Amazon.com Fulfillment Center
12.2019 - 10.2020
Fulfillment Associate
Amazon.com Fulfillment Center
08.2018 - 11.2019
Shipping Associate
Bed Bath & Beyond
03.2018 - 08.2018
Food Service Manager
Lee Arrendale State Prison
05.2017 - 03.2018
Trainer Assistant, Nutrition Services
Northeast Georgia Medical Center
02.2016 - 05.2017
Nutritional Service Worker
Northeast Georgia Medical Center
02.2015 - 02.2016
Receiving / Freight Associate
Bargain Hunt
06.2014 - 01.2016
Teacher's Aide
University of North Georgia
06.2013 - 07.2013
Media Specialist Manager
Gainesville State College
06.2012 - 07.2012
Foreign Language Tutor
Gainesville State College
08.2011 - 01.2013
IT Assistant Manager
Gainesville State College
06.2011 - 07.2011
High School Diploma - undefined
East Hall High School
Associate of Arts - History
Gainesville State College
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