Manuel Tapia-Garcia
Buford
Summary
Results-driven Assistant Manager with a proven track record in streamlining processes and enhancing customer satisfaction. Skilled in team leadership and staff development, committed to boosting operational efficiency and fostering a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonald's
09.2018 - Current
- Streamlined operational processes to enhance efficiency and reduce wait times for customers.
- Led team in achieving high customer satisfaction through effective training and staff management.
- Mentored new employees, fostering a culture of teamwork and professional development.
- Conducted regular performance evaluations, providing constructive feedback to improve service quality.
Education
Bachelor of Science - Computer Science
University of North Georgia
Dahlonega, GA12-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- SIEM tools (Splunk, IBM QRadar, Microsoft Sentinel)
- Network traffic analysis (Wireshark, tcpdump)
- Intrusion Detection/Prevention Systems (IDS/IPS)
- Vulnerability scanning (Nessus, OpenVAS)
- Log analysis and correlation
- Incident response and escalation procedures
- Windows/Linux OS security
- Firewall and endpoint security fundamentals
Timeline
Assistant Manager
McDonald's
09.2018 - Current
Bachelor of Science - Computer Science
University of North Georgia