MANUEL TOME
Atlanta
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2025
2025
years of professional experience
Work History
TE Manager
ADT
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Technical Engineer
ADT Security Services
03.2021 - Current
- Help curate relationship between new customers and the ADT brand and product portfolio
- Complete in-home consultation and assessment- architecting tailored security and Smart Home recommendations that best meet the customers needs
- Perform installation of purchased equipment and service
- Complete customer onboarding and education of key products and services
- Finalize work orders and maintain and dispose of equipment using inventory management best practices
- Follow safety practices to safeguard against injury and damage to property
Security Advisor
DEFENDERS
05.2020 - 03.2021
- Work with the customer to determine optimal system and equipment to meet their needs
- Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service
- Evaluate the information provided and work with the customer to provide the best possible solution for their location
- Identify opportunities to improve the use and functionality of the customers system and provide those recommendations
- Pursue safety practices to safeguard against injury and damage to property
- Assure against loss of unused materials, ladders, and tools on a job site or office location
- Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started
- And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
Sales Associate
Germain Lexus Of
11.2019 - 03.2020
- Proficiently sold a wide range of used and new vehicles
- Respond to internet leads and followed up with them
- Identified sales opportunities and acted on leads
- Made outbound calls to prospective customers
- Established and maintained relationships with customers
- Explained and negotiated sales agreements
- Provided outstanding customer service
Sales Associate
Naples Nissan
01.2019 - 11.2019
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
- Demonstrate vehicle functionality and explain options, accompany prospective customers on test drives
- Scheduled prospective customer appointments to direct sales traffic to dealership
- Research new automotive releases to maintain knowledge on new products and trends
- Proficiently sold both used and new vehicles
Wireless Consultant / Assistant Store Manager
GoWireless Verizon Premium Retailer
11.2016 - 12.2018
- Responsible for selling products and services to new and existing customers
- Responsible for meeting current sales metrics
- Responsible for adhering to all sales processes and procedures as established by region and by Corporate
- Responsible for executing promotions and meeting or exceeding established sales goals as established within District
- Responsible for handling customer service issues
- Responsible for monitoring store merchandise to maintain optimum inventory level
- Responsible for maintaining store standards and appearance as established by Store Manager (SM) and District Manager (DM)
- Responsible for providing data as requested by SM/DM and completing weekly reports as required Flexible to work stores within District and outside of District as needed
- Responsible for adherence to all Company policies and procedures
- Responsible for cold calling and supporting sales cross-promotions
- Must be able to work independently in a retail storefront
- Other miscellaneous duties as assigned by the SM and DM.
Sales Associate
Express Inc
09.2016 - 11.2016
- Responsible for selling products and services to new and existing customers
- Constant presence on sales floor
- Maintained organized, presentable, merchandise to drive continuous sales
- Addressing customers needs
- Recommend items for a specific event
- Informed the customer of special sales and/or offers
Sales Associate
Wayco Inc
- Conducted personal shopping for clients in need of apparel, shoes, and accessories
- Recommend items and lead the customers to selection
- Top seller for shoe sales in my department my responsibilities included stock room, satisfying customer needs for shoes and perform top sales numbers to meet the quota.
- Arranging and maintaining the stock room
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Education
Winter Park High School, Valencia Community College
01.2015
Skills
- Bilingual
- Strong verbal and written communication skills
- Outgoing, motivate, and positive
- Technical skills
- Critical thinking skills
- Organizational skills
- Microsoft Office skills
- Analytical Thinking
- Time Management
- Problem Resolution
- Team Player
Languages
Spanish
Native or Bilingual
Timeline
TE Manager
ADT
03.2023 - Current
Technical Engineer
ADT Security Services
03.2021 - Current
Security Advisor
DEFENDERS
05.2020 - 03.2021
Sales Associate
Germain Lexus Of
11.2019 - 03.2020
Sales Associate
Naples Nissan
01.2019 - 11.2019
Wireless Consultant / Assistant Store Manager
GoWireless Verizon Premium Retailer
11.2016 - 12.2018
Sales Associate
Express Inc
09.2016 - 11.2016
Sales Associate
Wayco Inc
Winter Park High School, Valencia Community College
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