Mara Soles

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Achieved account gain through proven loan judgement and effective customer solicitation.
• Ensured compliance with state and federal lending regulations and company policies.
• Ensured prompt completion of loan applications.
• Minimized delinquent debt through collection activities both by telephone and field work.
• Ensured compliance with company record keeping procedures.
• Licensed tax preparer.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.
• Monitored and verified suspicious activity on customer accounts.
• Calculated fees due, interest and change for customer transactions.
• Educated customers on online banking and mobile banking applications.
• Established rapport with new clients to increase satisfaction and loyalty.
• Processed applications for new accounts.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Assisted customers with banking needs and inquiries.

• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Performed cash, card, and check transactions to complete customer purchases.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Recommended complementary purchases to customers, increasing revenue.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Streamlined opening and closing procedures as integral member of store staff.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Submitted reports to senior management to aid in business decision-making and planning.