Marbella Hernandez
Moultrie
Summary
Dynamic Store Manager with proven expertise at La Nortena in cash management and customer service. Bilingual and skilled in Microsoft Excel, I excelled in developing strong customer relationships and training staff, enhancing team performance and operational efficiency. Recognized for resolving customer complaints effectively, ensuring a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Store Manager
La Nortena
Thomasville
03.2019 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash drawers and balanced daily cash transactions.
- Restocked inventory on shelves.
- Resolved customer complaints in an efficient manner.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and supervised staff on best practices and safety protocols.
- Handled cash, credit, and debit payments
- Developed strong customer relationships.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed foreign and domestic money wires using "Intermex."
Restaurant Busser
Don Julio's
Moultrie
11.2023 - 02.2024
- Cleaned and reset dining tables for efficient guest turnover.
- Assisted servers by delivering food and beverages promptly.
- Collaborated with kitchen staff to expedite food preparation processes.
- Organized supply storage areas to improve accessibility for team members.
- Handled customer inquiries with a friendly and helpful demeanor.
- Swept floors and removed garbage from dining area.
- Ensured that all areas were properly sanitized at the end of each shift.
- Provided assistance to other employees when needed during peak business hours.
Education
High School Diploma -
Colquitt County High School
Moultrie, GA05-2025
Skills
- Bilingual
- Customer service
- Cash management
- Microsoft and Excel skills
- Team player
- Math and financial skills
Languages
Spanish
Native/ Bilingual
References
- Erendira Hernandez 865-337-3484
- Leslian Trujillo 229-529-0467
- Joaquin Castro 229-456-2781
Timeline
Restaurant Busser
Don Julio's
11.2023 - 02.2024
Store Manager
La Nortena
03.2019 - Current
High School Diploma -
Colquitt County High School