Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcasia Donaldson

Stockbridge

Summary

Proven Customer Service Representative at Chase Bank, adept in complaint resolution and fostering customer loyalty. Skilled in airline reservation systems and known for professionalism. Excelled in maintaining financial accountability at Delta, enhancing service quality. Mastery in basic computer skills and courtesy, ensuring customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Ticketing Agent

Delta
12.2022 - Current
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Customer Service Representative

Chase Bank
01.2020 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.

Education

High School Diploma -

Heritage High School
Conyers, GA
05-2022

Skills

  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Active listening
  • Customer service

Languages

English
Full Professional

Timeline

Ticketing Agent

Delta
12.2022 - Current

Customer Service Representative

Chase Bank
01.2020 - 09.2022

High School Diploma -

Heritage High School

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Marcasia Donaldson