Summary
Overview
Work History
Education
Skills
Timeline
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Marcel Williams

McDonough

Summary

Motivated and dependable professional seeking to start a career as a dental assistant. I bring strong customer service skills, attention to detail, leadership abilities, and the capacity to excel in fast-paced environments. Known for a friendly demeanor, reliability, and a willingness to learn new skills quickly to support patient care and office efficiency. I have strengths in customer service, multitasking, and strong communication skills.

Overview

5
5
years of professional experience

Work History

Team Leader/Trainer

Chick-fil-A
McDonough
04.2023 - Current
  • Trained new team members on customer service standards and operational procedures.
  • Supervised daily operations to ensure efficient service and team performance.
  • Coordinated shift schedules to maintain adequate staffing during peak hours.
  • Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Team Member

Truett's Grill
McDonough
01.2021 - 04.2023
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Trained new team members using approved training materials and information.
  • Looked for ways to go above and beyond job requirements.

Education

High School Diploma -

Union Grove High School
McDonough, GA
05-2022

Bachelor of Science - Health Sciences

Georgia State University
Atlanta, GA

Skills

  • Customer service
  • Training and development
  • Complaint resolution
  • Team supervision
  • Relationship building
  • Verbal and written communication
  • Coaching and mentoring
  • Leadership
  • Problem solving

Timeline

Team Leader/Trainer

Chick-fil-A
04.2023 - Current

Team Member

Truett's Grill
01.2021 - 04.2023

High School Diploma -

Union Grove High School

Bachelor of Science - Health Sciences

Georgia State University

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Marcel Williams