Marcella Fleming
Townsend
Summary
Dynamic Food Service Supervisor with a proven track record at Summit Food Service, excelling in staff leadership and waste reduction. Enhanced customer satisfaction through effective kitchen staff coordination and strict adherence to HACCP guidelines, ensuring food safety and quality. Skilled in menu planning and inventory management, driving operational efficiency.
Overview
16
16
years of professional experience
Work History
Food Service Supervisor
Summit Food Service
07.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Tracked food production levels, meal counts, and supply costs.
Hospitality Worker/cook
Hampton Island Preserve
05.2009 - 08.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
Food Service Supervisor
Valley Services Inc./Summit Food Service
06.2010 - 08.2022
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Monitored food inventory and supplies to prevent waste.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Tracked food production levels, meal counts, and supply costs.
Education
McIntosh County Academy
Darien, GA06-1996
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Ordering supplies
- Waste reduction
- Employee scheduling
- Menu planning
- Food presentation
Timeline
Food Service Supervisor
Summit Food Service
07.2023 - Current
Food Service Supervisor
Valley Services Inc./Summit Food Service
06.2010 - 08.2022
Hospitality Worker/cook
Hampton Island Preserve
05.2009 - 08.2024
McIntosh County Academy
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