Marcella Morrow
Atlanta
Summary
I am a Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. I am also Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Overview
25
25
years of professional experience
Work History
Claims Adjuster
Corporate Temp Services
Atlanta
2021.08 - 2025.07
- Evaluated claims to determine validity and compliance with policies.
- Investigated incidents by collecting statements and evidence from involved parties.
- Collaborated with legal and medical professionals to assess claim details.
- Communicated effectively with clients to explain claim processes and requirements.
- Reviewed documentation for accuracy and completeness before processing claims.
Prior Authorization Representative
Express Scripts
Atlanta
2017.02 - 2021.06
- Process prior authorization requests for medications and treatments.
- Review patient information for accuracy and completeness.
- Communicate with healthcare providers regarding authorization requirements.
- Collaborate with team members to ensure timely processing of requests.
- Maintain confidentiality of patient information in all communications.
- Assist in resolving issues related to denied or pending authorizations.
Office Manager
Stuhler Firm
Atlanta
2010.01 - 2017.01
- Company Overview: A Boutique Law Firm specializing in Personal Injury Claims.
- Served as an office manager supporting the Attorney, and Paralegals.
- Did Intake for New Clients, Processed Incoming & Outgoing Mail, Paid Office Expenses, Order new Inventory, Maintained Conference Rooms, Scanned and Filed.
- Answered Phones and Returned Calls.
- A Boutique Law Firm specializing in Personal Injury Claims.
- Managed daily office operations to ensure smooth workflow and organizational efficiency.
- Coordinated meetings, schedules, and travel arrangements for senior staff members.
- Oversaw office inventory management, maintaining supplies and equipment readiness.
- Developed and implemented office policies to enhance productivity and workplace culture.
- Trained and mentored administrative staff on best practices and company procedures.
Customer Contact Admin
AT&T
2006.12 - 2009.12
- Served as a first point of contact to customers of all ages, cultures and geographical backgrounds in a Customer Service setting.
- Provided sales and service using multiple software in an inbound call center environment.
- Completed day-to-day duties accurately and efficiently.
Office Assistant
BellSouth
Atlanta
2000.03 - 2006.11
- Served as support personnel to 5 staffing managers hiring for BellSouth Management Staffing.
- Checked Contingencies, sent new Hire packages, Negotiated Salaries and Established Bonuses, Job Fairs, traveled a 9 state region administering New Hire exams, Welcome Letters and all staffing needs
- Managed office supplies inventory and ordered items as needed.
- Organized and maintained filing systems for easy document retrieval.
- Assisted in scheduling meetings and coordinating office events.
- Managed daily office operations to ensure smooth workflow and organizational efficiency.
- Coordinated meetings, schedules, and travel arrangements for senior staff members.
- Oversaw office inventory management, maintaining supplies and equipment readiness.
- Developed and implemented office policies to enhance productivity and workplace culture.
Education
Associate of Business administration -
Massey Business College
Atlanta, GA 1991.08 - 01/1993
Skills
- Customer service
- Attention to detail
- Verbal communication
- Written communication
- Claim evaluation
- Documentation review
- Collaboration with professionals
- Customer relationship management
- Healthcare authorization process
Volunteer Experience
Class Vice President, Booker T Washington High School, Maintain Database, Plan Events & Collect Dues, Atlanta, GA
Timeline
Claims Adjuster
Corporate Temp Services
2021.08 - 2025.07
Prior Authorization Representative
Express Scripts
2017.02 - 2021.06
Office Manager
Stuhler Firm
2010.01 - 2017.01
Customer Contact Admin
AT&T
2006.12 - 2009.12
Office Assistant
BellSouth
2000.03 - 2006.11
Associate of Business administration -
Massey Business College
1991.08 - 01/1993