Marcella Whitener
Jonesboro
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
18
18
years of professional experience
Work History
Field Care Consulatnt
Georgia Crisis and Access Line
Atlanta
03.2023 - Current
Customer Service Representative
American Airlines
Atlanta
06.2022 - 06.2023
Behavior Technician
Northern Children's Services
Philadelphia
06.2021 - 10.2022
Direct Support Professional
Dekalb County Residential
Dekalb
07.2020 - 06.2021
Mental Health Technician
Crescent Pines Hospital
Stockbridge
07.2018 - 01.2020
Brain Injury Specialiat
ReMed Recovery Care
Springfield
11.2017 - 06.2018
Direct Support Professional IDD
Baber National Instuite
Philadelphia
05.2014 - 06.2018
Brain Injury Specialist
Delawear Valley Residential Care
Warminster
02.2016 - 12.2017
Direct Support Professional Autism
NHS Human Services
Philadelphia
06.2011 - 05.2014
Direct Support Professional IDD
Horizon House Inc
Philadelphia
05.2007 - 06.2011
Education
Medical Administration
Lincoln Technical Institute
Philadelphia, PA11-2007
GED -
1199C
59th Lancaster Ave Philadelphia, PA03-2007
Timeline
Field Care Consulatnt
Georgia Crisis and Access Line
03.2023 - Current
Customer Service Representative
American Airlines
06.2022 - 06.2023
Behavior Technician
Northern Children's Services
06.2021 - 10.2022
Direct Support Professional
Dekalb County Residential
07.2020 - 06.2021
Mental Health Technician
Crescent Pines Hospital
07.2018 - 01.2020
Brain Injury Specialiat
ReMed Recovery Care
11.2017 - 06.2018
Brain Injury Specialist
Delawear Valley Residential Care
02.2016 - 12.2017
Direct Support Professional IDD
Baber National Instuite
05.2014 - 06.2018
Direct Support Professional Autism
NHS Human Services
06.2011 - 05.2014
Direct Support Professional IDD
Horizon House Inc
05.2007 - 06.2011
Medical Administration
Lincoln Technical Institute
GED -
1199C