Marcellus Dunn
Atlanta
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.
Overview
11
11
years of professional experience
Work History
Floor Manager
Jurassic Quest
08.2023 - 05.2025
- Ensure quality and consistent customer experience through supervision of events.
- Supervise the day-to-day operations and performance of the temporary event team.
- Temp staff reporting and payment process completed daily.
Player
Harlem Globetrotters International
10.2019 - 03.2023
- Responsible for providing entertainment to fans combining athleticism,theater and comedy.
- Traveled extensively for events, often on short notice.
CSA 1
Blue Cross & Blue Shield of SC
11.2016 - 12.2019
- Ensures effective customer relations by responding accurately via telephone,web or walk-in inquiries.
- Initiate and process adjustments to perform other research as needed to resolve inquires.
- Handle client issues and document accordingly
Graduate Assistant Coach
Claflin University (Men’s Basketball)
11.2014 - 03.2015
- Assisted head coach in planning and executing daily practice sessions for improved skill development.
- Provided academic support to student-athletes by monitoring study hall hours or tutoring when needed.
- Mentored student-athletes on academic and personal growth, contributing to their overall success both on and off the field.
- Recruited talented student-athletes by attending high school games and tournaments, maintaining relationships with prospects through regular communication.
- Facilitated strong communication between coaches, athletes, and administration, fostering a positive team environment.
- Implemented effective time management skills to balance coaching responsibilities with graduate coursework demands.
Education
Bachelor of Science - Sport And Fitness Management
Claflin University
Orangeburg, SC05-2015
Skills
- Event supervision
- Team leadership
- Conflict resolution
- Payroll administration
- Time management
- Problem solving
- Performance evaluation
- Data analysis
Education and Training
other
Timeline
Floor Manager
Jurassic Quest
08.2023 - 05.2025
Player
Harlem Globetrotters International
10.2019 - 03.2023
CSA 1
Blue Cross & Blue Shield of SC
11.2016 - 12.2019
Graduate Assistant Coach
Claflin University (Men’s Basketball)
11.2014 - 03.2015
Bachelor of Science - Sport And Fitness Management
Claflin University
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