Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Marcellus Dunn

Atlanta

Summary

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.

Overview

11
11
years of professional experience

Work History

Floor Manager

Jurassic Quest
08.2023 - 05.2025
  • Ensure quality and consistent customer experience through supervision of events.
  • Supervise the day-to-day operations and performance of the temporary event team.
  • Temp staff reporting and payment process completed daily.

Player

Harlem Globetrotters International
10.2019 - 03.2023
  • Responsible for providing entertainment to fans combining athleticism,theater and comedy.
  • Traveled extensively for events, often on short notice.

CSA 1

Blue Cross & Blue Shield of SC
11.2016 - 12.2019
  • Ensures effective customer relations by responding accurately via telephone,web or walk-in inquiries.
  • Initiate and process adjustments to perform other research as needed to resolve inquires.
  • Handle client issues and document accordingly

Graduate Assistant Coach

Claflin University (Men’s Basketball)
11.2014 - 03.2015
  • Assisted head coach in planning and executing daily practice sessions for improved skill development.
  • Provided academic support to student-athletes by monitoring study hall hours or tutoring when needed.
  • Mentored student-athletes on academic and personal growth, contributing to their overall success both on and off the field.
  • Recruited talented student-athletes by attending high school games and tournaments, maintaining relationships with prospects through regular communication.
  • Facilitated strong communication between coaches, athletes, and administration, fostering a positive team environment.
  • Implemented effective time management skills to balance coaching responsibilities with graduate coursework demands.

Education

Bachelor of Science - Sport And Fitness Management

Claflin University
Orangeburg, SC
05-2015

Skills

  • Event supervision
  • Team leadership
  • Conflict resolution
  • Payroll administration
  • Time management
  • Problem solving
  • Performance evaluation
  • Data analysis

Education and Training

other

Timeline

Floor Manager

Jurassic Quest
08.2023 - 05.2025

Player

Harlem Globetrotters International
10.2019 - 03.2023

CSA 1

Blue Cross & Blue Shield of SC
11.2016 - 12.2019

Graduate Assistant Coach

Claflin University (Men’s Basketball)
11.2014 - 03.2015

Bachelor of Science - Sport And Fitness Management

Claflin University

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Marcellus Dunn