Marche Young
710 W 2nd Ave
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Wendys Resturaunt
06.2023 - 12.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Bus Operator
First Transit
01.2022 - 03.2023
- Provides safe loading and unloading of all passengers from buses during regular transport and emergency situations
- Assesses incidents, complaints, accidents and/or potential emergency situations (e.g., road hazards, medical emergencies, accidents, etc.) to resolve and/or recommend a resolution to the situation
Medical Assistant
Mako Medical
05.2021 - 12.2021
- Collecting swabs and testing for covid
Assistant Manager
Whataburger
10.2018 - 05.2020
- Schedule and coordinate meetings
- Conduct employee performance reviews
- Develop good customer relationships
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
Medical Assistant
United Little Hands
07.2020 - 03.2020
- Record patient history and personal information
- Measure vital signs, such as blood pressure
- Help physicians with patient examinations
- Give patients injections or medications as directed by physicians and as permitted by state law
- Schedule patient appointments
- Prepare blood samples for laboratory tests
Customer Service Representative
Circle K
09.2015 - 08.2018
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Housekeeping
Hilton Garden Inn
02.2012 - 06.2015
- Responsible for cleaning and reporting any safety hazards to the homeowner or manager in charge
- They must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors
Education
No Degree - Health Education
UEI College
Morrow, GA06-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Training and mentoring
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Inventory management
Timeline
Shift Supervisor
Wendys Resturaunt
06.2023 - 12.2024
Bus Operator
First Transit
01.2022 - 03.2023
Medical Assistant
Mako Medical
05.2021 - 12.2021
Medical Assistant
United Little Hands
07.2020 - 03.2020
Assistant Manager
Whataburger
10.2018 - 05.2020
Customer Service Representative
Circle K
09.2015 - 08.2018
Housekeeping
Hilton Garden Inn
02.2012 - 06.2015
No Degree - Health Education
UEI College
Similar Profiles
Jesus Alberto Palacios MateoJesus Alberto Palacios Mateo
Manager at Wendys ResturauntManager at Wendys Resturaunt
Shaniesia GrossShaniesia Gross
Manager at Wendys ResturauntManager at Wendys Resturaunt
Christian CuddyChristian Cuddy
Line Cook at Johnny Macaronis ResturauntLine Cook at Johnny Macaronis Resturaunt