Marcia Henderson
Macon
Summary
Dynamic Social Services Case Manager with proven expertise in client advocacy and relationship cultivation at Bibb County Department of Family and Children Services. Skilled in assessment and problem-solving, I effectively coordinated resources and developed individualized care plans, enhancing client outcomes through empathetic communication and evidence-based practices.
Diligent case manager with background in social services. Managed diverse caseloads and facilitated access to critical community resources. Demonstrated crisis intervention skills and effective communication in high-stress environments.
Overview
17
17
years of professional experience
Work History
Social Services Case Manager
Bibb County Department of Family and Children Services
08.2023 - Current
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Visited homes and agencies to provide support and case management services to clients.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for clients.
Registrar/ Insurance Verification
Atrium Health Navicent Hospital
11.2020 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Store Manager
Hibbett Sports/ City Gear
11.2007 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Health Services Administration
Middle Georgia State University
Macon, GA12-2022
Associate of Science - Human Services
Middle Georgia State University
Macon, GA12-2020
Skills
- Relationship cultivation
- Client advocacy
- Assessment skills
- Family interviewing
- Reliability
- Investigation conduction
- Excellent communication
- Social services facilitation
- Organizational skills
- Teamwork and collaboration
- Problem-solving
Timeline
Social Services Case Manager
Bibb County Department of Family and Children Services
08.2023 - Current
Registrar/ Insurance Verification
Atrium Health Navicent Hospital
11.2020 - Current
Store Manager
Hibbett Sports/ City Gear
11.2007 - 11.2020
Bachelor of Science - Health Services Administration
Middle Georgia State University
Associate of Science - Human Services
Middle Georgia State University
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