Marcin Domanski
Lawrenceville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Assistant Service Manager
Mazak Corporation
2023.05 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of 20 Technicians, 2 Team Leads and 1 Installation Coordinator to ensure timely completion of maintenance tasks and high-quality workmanship.
- Work closely with Regional Service Manager addressing daily duties and responsibilities.
- Made decisions regarding recruiting new personnel.
Customer Support Associate / Team Coordinator
Mazak Corporation
2006.04 - 2023.05
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Coordinate Service Team for Mazak Corporation Southeast territory.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding personnel availability to cover customer's needs.
- Initiated follow-up phone calls after equipment repairs.
- Issued credits when necessary for equipment repairs.
Field Service Technician
Mazak Corporation
2003.07 - 2006.04
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
Customer Support Agent
Mazak Corporation
2001.11 - 2003.07
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Field Service Technician
Mazak Corporation
2001.01 - 2001.11
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
Machine Operator / Maintenance Technician
Danville Engineering
1995.04 - 2001.01
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Education
Automotive Technician / 3 Year Degree - Automotive Technology
Automotive Technical Institute
Szczecin, Poland06.1995
Automotive Electro Mechanic - Automotive Mechanics
Automotive Trade School
Szczecin, Poland06.1990
Skills
- Ability to Be Flexible
- Upbeat and Positive Personality
- Collaborative Team Player
- Microsoft Windows and Office
- Customer Needs Assessments
- Organizational Skills
- Understanding Customer Needs
- Service Schedule Coordination
- Account Administration
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
Certification
Dale Carnegie Customer Satisfaction Training, High Impact Presentation, Public Speaking.
Languages
Polish
Native or Bilingual
Timeline
Regional Assistant Service Manager
Mazak Corporation
2023.05 - Current
Customer Support Associate / Team Coordinator
Mazak Corporation
2006.04 - 2023.05
Field Service Technician
Mazak Corporation
2003.07 - 2006.04
Customer Support Agent
Mazak Corporation
2001.11 - 2003.07
Field Service Technician
Mazak Corporation
2001.01 - 2001.11
Machine Operator / Maintenance Technician
Danville Engineering
1995.04 - 2001.01
Automotive Technician / 3 Year Degree - Automotive Technology
Automotive Technical Institute
Automotive Electro Mechanic - Automotive Mechanics
Automotive Trade School
Dale Carnegie Customer Satisfaction Training, High Impact Presentation, Public Speaking.
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