Marco Tello
Atlanta
Summary
Dynamic Area Manager with a proven track record at IVM Hotel Training, excelling in team leadership and strategic planning. Expert in driving operational efficiency and enhancing customer satisfaction through effective conflict resolution. Skilled in employee training, fostering high-performing teams that consistently achieve revenue goals and exceed client expectations.
Friendly server with a strong understanding of the hospitality, food, and beverage industries. Personable individual possessing a strong work ethic. Dedicated to delivering a positive customer experience through genuine hospitality.
Overview
6
6
years of professional experience
Work History
Area Manager
IVM Hotel Training
Atlanta
06.2023 - Current
- Coached, developed and motivated team to achieve revenue goals.
- Supervised business functions, employee staffing, customer retention, and financial accountability for hotels.
- Established strong relationships with the hotel manager to secure competitive pricing and the best quality service.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Coordinated with hotel managers to develop plans for improving operational efficiency.
- Recruit and hire new store employees
- Train and onboard new employees
- Oversee large teams
- Ensure all operations align with the company's and department's goals
- Supervised employees, ensuring optimal productivity.
Server
IVM Hotel Training
Sandy Springs
02.2022 - 11.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Area Manager
Hotrec LLC
Atlanta
08.2019 - 05.2023
- Develop and execute strategic plans to drive business growth and expand market presence.
- Provide leadership, coaching, and guidance to a defined portfolio of accounts to ensure that contractual commitments are met and exceeded.
- Identify and execute opportunities for the strategic development of the department, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised employees, ensuring optimal productivity.
Server
Hotrec LLC
Atlanta
12.2018 - 06.2021
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
Education
Specialist - Business Administration
ESAN
Peru04-2016
BBA -
Universidad Cesar Vallejo
Peru08-2014
Skills
- Team leadership
- Employee training
- Project management
- Customer relationship management
- Operational efficiency
- Conflict resolution
- Strategic planning
- Business development
- Staff training
- Facility inspections
- Customer service and support
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Area Manager
IVM Hotel Training
06.2023 - Current
Server
IVM Hotel Training
02.2022 - 11.2024
Area Manager
Hotrec LLC
08.2019 - 05.2023
Server
Hotrec LLC
12.2018 - 06.2021
Specialist - Business Administration
ESAN
BBA -
Universidad Cesar Vallejo
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