Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MARCUS ANTHONY RODRIGUEZ

Document Processing Supervisor
Marietta

Summary

Highly motivated and results-oriented professional with a strong foundation in IT principles, software development, and project management, complemented by a Bachelor's degree in Video Game Programming and Design. Proven ability to quickly learn and apply new technologies, troubleshoot complex issues, and optimize processes for efficiency. Eager to leverage strong technical aptitude and self-discipline in a challenging work-from-home IT position, contributing to innovative solutions and supporting critical systems.

Overview

14
14
years of professional experience
2026
2026
years of post-secondary education

Work History

Document Processing Supervisor, Shipping Specialist

RICOH
07.2021 - Current
  • Supervise and orchestrate the processing of 1,000 to 2,000 envelopes daily, accurately arranging by insurance lender for efficient scanning.
  • Scan 300 – 1,000 documents daily on OPEX scanning machines, ensuring 100% accuracy of lender information and image quality.
  • Prepare and meter 300-3,000 outgoing mail pieces daily using a Folder Inserter and Pitney Bowes equipment, optimizing for presort services pickup.
  • Accurately print shipping labels for overnight checks utilizing UPS WorldShip software, ensuring timely and secure delivery of critical documents.

Customer Service Representative Level 2

Delta Dental Insurance
12.2020 - 07.2021
  • Provided comprehensive insurance benefit information to members, resolving inquiries and clarifying policy details with high accuracy.
  • Managed and updated member facility changes, consistently delivering world-class customer service and maintaining high satisfaction scores.

Warehouse Manager

Data Systems Inc.: Retail Data Systems
09.2011 - 11.2018
  • Managed and streamlined inventory of all incoming and outgoing shipments of point-of-sale equipment, ensuring accuracy and efficiency.
  • Utilized customer relationship management (CRM) software to meticulously track shipments and maintain detailed inventory records.
  • Maintained seamless communication with other departments to ensure accurate hardware fulfillment for customer orders.
  • Followed up with customers to facilitate the timely return of faulty hardware, minimizing equipment downtime and loss.
  • Operated and maintained a specialized foam machine to ensure secure packaging for sensitive hardware, reducing transit damage.
  • Provided integral support to the lead Warehouse Manager, assisting with daily operations and strategic tasks.

Education

Bachelor of Science - Video Game Programming and Design

Southern New Hampshire University
Manchester, NH
08-2025

Bachelor of Arts - Theatre

Kennesaw State University
Kennesaw, GA
09-2011

Skills

  • Programming Languages: JavaScript, C#, C, Python
  • Software & Tools: Microsoft Office Suite (Word, Excel, PowerPoint), UPS WorldShip, git bash, Bitbucket, Unreal Engine, Visual Studio Code, Pitney Bowes Equipment, OPEX Scanning Machines, Customer Relationship Management (CRM) Software
  • Concepts: Document Management, Quality Assurance, Technical Support, Inventory Management, Data Entry, Troubleshooting, Process Improvement

Timeline

Document Processing Supervisor, Shipping Specialist

RICOH
07.2021 - Current

Customer Service Representative Level 2

Delta Dental Insurance
12.2020 - 07.2021

Warehouse Manager

Data Systems Inc.: Retail Data Systems
09.2011 - 11.2018

Bachelor of Science - Video Game Programming and Design

Southern New Hampshire University

Bachelor of Arts - Theatre

Kennesaw State University

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MARCUS ANTHONY RODRIGUEZDocument Processing Supervisor