Marcus Cook

Maintained cleanliness and organization in all areas including bathrooms, kitchens, and bedrooms.

Managed laundry and bed-making duties.

Maintained cleanliness through effective vacuuming and window cleaning.

Delivered reliable babysitting and pet walking services.

Executed cleaning tasks in various outdoor environments.

• Resolved customer inquiries through various channels, ensuring prompt and accurate responses.
• Assisted in managing high call volumes, contributing to improved customer satisfaction ratings.
• Adapted quickly to evolving product knowledge, enhancing service delivery efficiency.
• Collaborated with team members to streamline communication processes, reducing response times.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Identified opportunities for upselling based on customer needs during interactions, increasing overall service value.
• Provided feedback on recurring issues, assisting management in identifying areas for process improvement.
• Created and maintained detailed database to develop promotional sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Identified and resolved discrepancies and errors in customer accounts.

• Directed property listings, ensuring exactness and timely updates for client engagement.
• Supported the development of marketing materials, increasing property attractiveness.
• Coordinated client communications, fostering positive relationships and facilitating smooth transactions.
• Conducted market research to identify trends, informing pricing strategies and investment decisions.
• Developed systems for tracking leads and follow-ups, increasing conversion rates on inquiries.
• Streamlined operations by providing administrative assistance to real estate agents.