Marcus Helmstetter
Augusta
Summary
Dynamic maintenance professional with extensive experience at ATC Development, excelling in general repairs and HVAC support. Proven ability to enhance tenant satisfaction through effective communication and timely service. Skilled in troubleshooting and preventative maintenance, ensuring properties are maintained to the highest standards while fostering positive tenant relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apartment Maintenance Technician
ATC Development
Augusta
11.2022 - Current
- Perform routine and emergency maintenance in apartments and townhomes.
- Troubleshoot and repair appliances, HVAC systems, and plumbing fixtures.
- Complete work orders and maintain property upkeep according to company standards.
- Communicate with tenants to address repair requests in a timely and courteous manner.
Customer Support Agent
KellyConnect (Apple Contract)
08.2020 - Current
- Gained strong communication, documentation, and troubleshooting skills.
- Supported users remotely on software and account issues.
Maintenance Technician
DoubleTree by Hilton
Augusta
06.2019 - 08.2020
- Performed daily building and grounds inspections and corrected issues.
- Completed plumbing, electrical, and HVAC troubleshooting.
- Responded to guest repair requests promptly and professionally.
- Executed painting, drywall patching, and minor carpentry.
- Maintained interior and exterior of hotel to brand standards.
Detailer / Lot Maintenance
Avis Car Rental
Augusta
11.2018 - 06.2019
- Maintained cleanliness and condition of over 100 rental vehicles daily.
- Inspected cars for damage and reported service needs.
- Supported transport and staging of vehicles for operations.
Drywall Installer / Maintenance Support
Lux Drywall Services
Ft. Gordon
08.2018 - 10.2018
- Installed and repaired drywall and insulation.
- Assisted in general labor and maintenance on construction sites.
- Followed safety protocols for physical and technical work.
Traffic Worker / Inventory Technician
Textron
Augusta
08.2017 - 05.2018
- Processed incoming and outgoing inventory.
- Assisted with warehouse maintenance and safe forklift operations.
25U Signal Support Specialist
U.S. Army
08.2016 - 05.2017
- Delivered technical support for communication systems, including radio, data, and voice networks.
- Performed preventive maintenance checks on signal equipment to ensure optimal performance.
- Configured routers, bridges, switches, hubs, and firewalls per established policies and procedures.
Library Service Assistant
Diamond Lakes Library
Augusta
08.2015 - 06.2016
- Maintained public spaces and inventory systems.
- Maintained accurate records of customer orders, returns, refunds and exchanges.
- Provided excellent customer service to ensure repeat business.
Education
High School Diploma -
Richmond County Technical Magnet School
Augusta, GA01.2016
Skills
- General repairs and troubleshooting
- Electrical and plumbing maintenance
- HVAC support
- Painting and drywall repair
- Preventative maintenance
- Landscaping and groundskeeping
- Appliance installation and repair
- Technical proficiency
- Work order management
- Safety compliance
- Customer service and tenant relations
Certification
- EPA 608 (universal)
References
References available upon request.
Timeline
Apartment Maintenance Technician
ATC Development
11.2022 - Current
Customer Support Agent
KellyConnect (Apple Contract)
08.2020 - Current
Maintenance Technician
DoubleTree by Hilton
06.2019 - 08.2020
Detailer / Lot Maintenance
Avis Car Rental
11.2018 - 06.2019
Drywall Installer / Maintenance Support
Lux Drywall Services
08.2018 - 10.2018
Traffic Worker / Inventory Technician
Textron
08.2017 - 05.2018
25U Signal Support Specialist
U.S. Army
08.2016 - 05.2017
Library Service Assistant
Diamond Lakes Library
08.2015 - 06.2016
High School Diploma -
Richmond County Technical Magnet School
Similar Profiles
Edward PitcherEdward Pitcher
Controller at ATC DevelopmentController at ATC Development
Sarah PhillipsSarah Phillips
Community Manager - Sanctuary Apartments at ATC DevelopmentCommunity Manager - Sanctuary Apartments at ATC Development
Aaron RaslerAaron Rasler
Maintenance Technician at ATC DevelopmentMaintenance Technician at ATC Development
Kevin BrownKevin Brown
Truck Driver at Lighting TranspotaionTruck Driver at Lighting Transpotaion
Bryson LoftonBryson Lofton
Car Detailer at Gerald Jones Auto GroupCar Detailer at Gerald Jones Auto Group