Marcus J. Roberts
LITHONIA,GA
Summary
Highly skilled and results driven professional with experience in administrative support, operational experience, customer service, and sales. I have a proven track record known for my ability to solve problems effectively and efficiently, resulting in workable and sustainable initiatives.
Professional cleaner with consistent track record in maintaining high standards of cleanliness and hygiene. Reliable and adaptable, excels in both independent and team settings to achieve outstanding results. Expertise in using cleaning equipment and strong attention to detail valued by employers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Atlanta House Call Pro
07.2025 - Current
- Performed thorough cleaning of commercial and residential spaces, including dusting, vacuuming, mopping, and sanitizing surfaces
- Managed inventory of cleaning supplies and equipment to ensure availability for daily tasks
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
- Maintained a clean and organized work environment at all times
- Responded promptly to client requests or complaints, addressing any issues in a professional manner
- Utilized specialized tools and equipment for deep cleaning tasks such as carpet shampooing or window washing
Personal Trainer
Inkredible Athletics
05.2023 - Current
- I am one of the head trainers
- I assist walk in clients with day to day training & instructional workouts
- I instruct my own online classes & in person clients
- Also consult clients on dietary & nutrition
Administrative Assistant
ORI Consulting LLC
06.2015 - 01.2023
- Marketing and developing sales of various products and services
- Answering multiple inbound and outbound phone calls.
- Exceed required metrics
- Processing Applications
- Responsible for client relations, recruitment, and customer service
- Remote
Youth Counselor
Westwood Youth Development Inc.
05.2013 - 08.2015
- Responsible for developing programming and executing activities for middle school youth
- Responsible for monitoring for the state food program for at risk youth
- Camp Care Crime Prevention Program
- Seasonal Employment
Office/Warehouse Assistant
Platinum Sportswear
02.2015 - 04.2015
- Responsible for order entry and validation
- Responsible for accounting required for order submission and accounts payable
- Responsible for shipping, receiving, and loading for delivery pick-up and delivery
Maintenance/Cleaning Services
William Enterprises
08.2010 - 04.2013
- Responsible for the maintenance and cleaning of various office and facilities
- Assist with carpet cleaning, stripping, and waxing
- Responsible reviewing and inventorying checklist for work duties
Office Assistant
Georgia Dept. of Human Resources
06.2010 - 08.2010
- Responsible for creating and updating inventory spreadsheet and database
- Responsible for inventorying maintenance supplies and equipment
- Excellent time management skills and respectful of customer
- Efficient in multi-tasking
- Great customer and communication skills disciplinary issues to the staff
- Summer Employment
Education
SAE Institute
Atlanta, GA01.2012
General Studies
Georgia Perimeter College
Atlanta, GeorgiaMass Communication
Fort Valley University
Fort Valley, GALithonia High School
Lithonia, GA05.2010
Skills
- Proficiency in Microsoft Office Suite, including intermediate to Excel, PowerPoint, Word, and others as deemed necessary
- Experience in operations and sales
- Office administrative experience
- Excellent relationship and communication skills, highly collaborative - can build rapport and credibility
- Proven leadership and managerial skills with a passion for continuous improvement
- Experience using basic power tools for construction
- Heavy lifting and repetition
- Commercial cleaning
- Residential cleaning
- Inventory management
- Client relations
- Deep cleaning tools
- Customer service
- Time management
- Personal training
- Remote work coordination
- Communication skills
Accomplishments
Professional Cleaner – Atlanta House Call Pro
-Achieved 85% client satisfaction ratings for cleanliness and professionalism on customer feedback surveys.
-Recognized by management for maintaining zero complaints across multiple long-term residential clients.
-Trusted with high-profile client accounts due to reliability and attention to detail.
Personal Trainer – Inkredible Athletics
-Helped over 30+ clients achieve fitness goals, improving strength, endurance, and body composition.
-Developed a successful online training program, expanding client base beyond local reach.
-Organized and led group fitness events with attendance growth of 40% over six months.
Administrative Assistant – ORI Consulting LLC
-Streamlined client application processing, reducing turnaround time by 25%.
-Recognized for maintaining accurate records and exceeding performance metrics for five consecutive years.
-Implemented new filing and tracking system, improving office organization and productivity.
Office/Warehouse Assistant – Platinum Sportswear
-Processed an average of 100+ orders per week with 90% accuracy.
-Assisted in implementing inventory software that reduced errors and stock discrepancies.
Maintenance/Cleaning Services – William Enterprises
-Completed daily and deep-cleaning projects with zero safety incidents over three years.
-Managed inventory of cleaning products, cutting supply costs by 15% through efficient usage.
-Consistently praised for reliability and quality by supervisors and clients alike.
Certification
Certified Personal Trainer
Timeline
Professional Cleaner
Atlanta House Call Pro
07.2025 - Current
Personal Trainer
Inkredible Athletics
05.2023 - Current
Administrative Assistant
ORI Consulting LLC
06.2015 - 01.2023
Office/Warehouse Assistant
Platinum Sportswear
02.2015 - 04.2015
Youth Counselor
Westwood Youth Development Inc.
05.2013 - 08.2015
Maintenance/Cleaning Services
William Enterprises
08.2010 - 04.2013
Office Assistant
Georgia Dept. of Human Resources
06.2010 - 08.2010
SAE Institute
General Studies
Georgia Perimeter College
Mass Communication
Fort Valley University
Lithonia High School