Marcus Lang
Atlanta
Summary
Dynamic professional with a proven track record in logistics and delivery, including pivotal roles at Transone Logistics and DHL Express. Excelled in customer service and decision-making, ensuring timely and efficient package delivery. Demonstrated expertise in data entry and active listening, significantly enhancing operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Dispatcher
Transone Logistics
03.2021 - 11.2024
- Communicated with drivers and personnel to coordinate timely delivery
- Directed dispatching, routing, and tracking of fleet vehicles.
- Provided excellent customer service to callers during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates
Courier Runner
DHL Express
02.2019 - 03.2021
- Delivered packages in a timely matter to different post offices
- Developed strong relationships with clients and professional interactions during pickups and deliveries.
- Demonstrated flexibility in adapting to unexpected changes in routes or schedules due to unseen circumstances.
- Efficiently completed high-volume orders during peak business periods without compromising delivery times or quality of service.
Medical Courier
Pace Runners
09.2018 - 12.2019
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical products during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Education
High School Diploma -
Windsor Forest High School
Savannah Ga Business
East Georgia College
Statesboro, GASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
Timeline
Dispatcher
Transone Logistics
03.2021 - 11.2024
Courier Runner
DHL Express
02.2019 - 03.2021
Medical Courier
Pace Runners
09.2018 - 12.2019
High School Diploma -
Windsor Forest High School
Business
East Georgia College
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