Marcus Lofton
Stone Mountain
Summary
I have experience in customer relationship management, focusing on maintaining high levels of customer satisfaction and retention. I use persuasive communication techniques to drive sales and encourage customer loyalty. I have a proven track record of effectively collaborating with team members to achieve sales objectives while fostering a positive store environment.
Overview
10
10
years of professional experience
Work History
Full-Time Sales Associate
LensCrafters
Atlanta, GA
08.2023 - Current
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Computed purchases and received and processed cash or credit payment.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with product selection, sizing and styling.
- Developed trusting relationships with customers by making personal connections.
- Described merchandise and explained use, operation and care.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Greeted customers to determine wants or needs.
Small Business Owner
Humble Clothing
Grand Rapids, MI
09.2016 - Current
- Identified and pursued growth opportunities, including new markets and product lines.
- Developed business plans and strategies to grow small businesses.
- Developed and maintained an online presence through website management and social media.
- Participated in local community activities to promote the brand's visibility and reputation.
- Formed and sustained strategic relationships with clients.
Full-Time Sales Associate/Key Holder
LensCrafters
Okemos, MI
01.2023 - 08.2023
- Effectively accomplish company targets through developing new customer relationships and strengthening existing ones.
- Employs optical prescriptions to suggest tailored lenses and coatings.
- Helps customers choose optimal vision solutions by coordinating frame selection and optical measurements.
- Collaborates with Opticians for consultation when necessary.
- Contributed to a positive store environment by fostering strong professional relationships with peers, management, doctors, and support staff.
- Showed initiative in maintaining attractive and organized merchandise.
- Supports a culture of inclusivity by honoring customer and colleague interactions.
- Enhances customers' and patients' experiences by providing superior service.
- Consistently delivered outstanding service to customers & patients.
- Manage key optical and lab processes to contribute to store success.
- Organized stockroom shelves according to size, color or style.
- Described merchandise and explained use, operation and care.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Stocker/Sales Associate
Okemos, MI
06.2022 - 08.2023
- Arranged racks and shelves for optimal store visual appeal.
- Ensured a welcoming atmosphere for new, existing and potential customers.
- Applied price tags, making products ready for shelf placement.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Faced products on shelves and displays to meet company policies.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from the sales floor.
- Participated in physical inventories of stock on hand periodically.
Sales Associate
OfficeMax
East Lansing, MI
12.2020 - 06.2022
- Arranged racks and shelves for enhanced store visual appeal.
- Honored with employee of the month award repeatedly, totaling six times.
- Delivered excellent customer support, streamlining the shopping experience.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
Resource Center Of person With Disabilities Mentor
Michigan State University
East Lansing, MI
10.2019 - 06.2022
- Guided youth in developing effective coping strategies for challenging situations.
- Conducted weekly meetings with college students to supervise skill development.
- Coordinate event planning and manage budgets.
- Directed and participated in recruitment and enrollment activities.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
Team Member
McDonald's
Grand Rapids, MI
03.2016 - 09.2020
- Quickly mastered Service and Grill protocols to enhance efficiency.
- Maintained clean, organized, and safe work areas to enhance efficiency.
- Educated team members about organizational procedures and safety guidelines.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Trained new team members using approved training materials and information.
- Participated in regular training sessions to improve product knowledge and service skills.
- Maintained a positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Creative Advertising
Michigan State University
East Lansing, MI12.2022
High School Diploma - undefined
Ottawa Hills High School
Grand Rapids, MI06.2018
Skills
- Time Management
- Innovative Problem Solving
- Google Workspace Proficiency
- Customer Service
- Organization
- Sales strategies
- Communication
- Leadership
- Adaptability To Change
- Digital Marketing Strategy
- Critical Thinking for Problem Solving
- Creativity
- Proficient Computer Skills
- Versatile Approach to Challenges
- Team Leadership
- Staff management
Timeline
Full-Time Sales Associate
LensCrafters
08.2023 - Current
Full-Time Sales Associate/Key Holder
LensCrafters
01.2023 - 08.2023
Stocker/Sales Associate
06.2022 - 08.2023
Sales Associate
OfficeMax
12.2020 - 06.2022
Resource Center Of person With Disabilities Mentor
Michigan State University
10.2019 - 06.2022
Small Business Owner
Humble Clothing
09.2016 - Current
Team Member
McDonald's
03.2016 - 09.2020
High School Diploma - undefined
Ottawa Hills High School
Bachelor of Arts - Creative Advertising
Michigan State University