Marcus Parker
Loganville
Summary
Results-oriented professional with over 18 years in customer service and team development. Expertise in training staff, relationship building, and time management. Committed to leveraging skills to enhance service quality and achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Coach in Training
Walmart
Monroe, GA
05.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Supported inventory management by organizing stock and maintaining accurate records.
- Engaged with customers to resolve inquiries, ensuring a positive shopping experience.
- Collaborated with peers to implement store layout changes effectively.
Experience Manager
Best Buy
Snellville, GA
10.2006 - 05.2025
- Led customer experience initiatives to enhance service quality and engagement.
- Developed training programs for staff to improve product knowledge and service delivery.
- Analyzed customer feedback to identify areas for improvement in store operations.
- Implemented strategies to streamline processes, increasing overall efficiency in service management.
- Mentored team members on best practices in customer interaction and problem resolution.
Education
El Camino College
Torrance, CASkills
- Team leadership
- Time management
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Staff development
Timeline
Coach in Training
Walmart
05.2025 - Current
Experience Manager
Best Buy
10.2006 - 05.2025
El Camino College