Marcus Roach
East Dublin
Summary
Dynamic Field Technician with a proven track record at Eagle Home Medical, excelling in equipment installation and maintenance. Skilled in workplace safety and professional communication, I enhanced team efficiency through training and streamlined reporting processes, significantly improving customer satisfaction and operational performance. Committed to quality assurance and optimizing equipment reliability.
Overview
8
8
years of professional experience
Work History
Field Technician
Eagle Home Medical
Dublin, GA
01.2024 - Current
- Conducted thorough inspections to ensure compliance with safety regulations and operational standards.
- Trained junior technicians on equipment handling and repair procedures, enhancing team efficiency.
- Led workshops on best practices for equipment care, fostering a culture of safety and accuracy.
- Streamlined reporting processes for service calls, improving response times and customer satisfaction.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
- Communicated with customers to provide updates, gather information and resolve issues.
Sales Professional
Jimmy Britt CDJR
Dublin, GA
08.2021 - 01.2024
- Developed and maintained customer relationships to enhance satisfaction and loyalty.
- Conducted product demonstrations, showcasing features and benefits to potential buyers.
- Collaborated with team members to strategize effective sales techniques and promotions.
- Analyzed market trends to identify new opportunities for business growth.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Field Technician
Eagle Home Medical
Dublin, GA
04.2018 - 08.2021
- Installed and maintained durable medical equipment in diverse environments.
- Conducted thorough inspections to ensure compliance with safety regulations and operational standards.
- Diagnosed technical issues and implemented effective solutions to minimize downtime of equipment.
- Developed maintenance schedules for equipment to extend lifespan and improve reliability.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Collaborated with other field technicians to resolve complex technical issues.
- Collaborated with healthcare professionals to address patient needs and optimize equipment usage.
Education
Bachelor of Science - Interdisciplinary Studies
Middle Georgia State University
Macon, GA12-2022
High School Diploma -
East Laurens High School
Dublin, GA05-2012
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Technical support
- Interpersonal and written communication
- Safety management
- Quality assurance controls
- Materials management
- Equipment maintenance
- Hardware repair
- Diagnostic testing
- Performance optimization
- System upgrades
Timeline
Field Technician
Eagle Home Medical
01.2024 - Current
Sales Professional
Jimmy Britt CDJR
08.2021 - 01.2024
Field Technician
Eagle Home Medical
04.2018 - 08.2021
Bachelor of Science - Interdisciplinary Studies
Middle Georgia State University
High School Diploma -
East Laurens High School