MARCUS SMITH
Stone Mountain,GA
Summary
Dedicated Field Engineer successful at fostering and developing client relationships. Knowledgeable in Networking and Security. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Field Engineer
Indigo
12.2023 - Current
- Deliver high-quality field services, ensuring all projects are completed on time and within budget constraints.
- Conduct thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Establish rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Cultivate a positive work environment by fostering open communication channels and encouraging the sharing of ideas and knowledge among team members.
- Increase customer satisfaction by providing timely on-site support for critical network issues.
- Ensure seamless integration of new technology into existing networks, minimizing disruption to users.
- Manage multiple concurrent projects, ensuring timely completion within budget constraints while adhering to strict quality standards.
- Troubleshoot complex multi-vendor network service provider issues.
- Provide network support services for devices such as hubs, bridges, routers, and other hardware.
- Perform troubleshooting for Juniper, Cisco, and packet analysis utilizing an OTDR.
Field Engineer
MSmith Solutions (Field Nation)
07.2020 - Current
- Install, configure, and maintain switches and routers to ensure seamless network connectivity for clients
- Troubleshoot network issues, identify root causes, and implement effective solutions to minimize downtime
- Replace servers and network equipment to upgrade infrastructure and enhance system performance
- Install and configure Point of Sale (POS) systems, including payment terminals, printers, media players, and UPS devices
- Provide on-site and remote technical support to troubleshoot hardware and software issues
- Collaborate with cross-functional teams to coordinate network and POS system installations for new client locations.
Division IT Engineer
Dan Ryan Builders (DRB Group)
11.2020 - 07.2022
- Onboarded 10-15 employees monthly ensuring that they have the necessary technical hardware and software to perform their job duties
- Led, managed and transitioned 200 division employees through an acquisition
- Installed, repaired, and updated computer software and hardware for internal employees in person or remotely via LogMeIn123.com
- Provided network and technical support to the division and be the first point of contact for error reporting
- Assisted employees with VPN issues, password resets, account lockouts, network connectivity, printer installs, Microsoft Outlook administrative issues on a daily basis utilizing the CRM tool Kace.
Field Support Engineer
Clayton County Public Schools (Pro Logic ITS)
01.2020 - 07.2020
- Diagnosed and repaired all technology-related equipment for 65 sites
- Responsible for imaging and image recovery, installation of software and updates, and performing data transfers via peer to peer, network, and external drives
- Assembled and disassembled computer systems
- Provided on-site troubleshooting, support, and maintenance.
District IT Support Engineer
LA Fitness (Fitness International)
03.2016 - 11.2019
- Performed onsite visits to 35 fitness clubs consisting of addressing, diagnosing and troubleshooting problems with all technology related equipment and networks
- Responsible for hardware installs and repairs for C-Suite staff members
- Resolved layer 1 network issues and escalated layer 2 and 3 issues
- Performed Cat5e/6 cabling, patching, and toning configurations of CLI
- Utilized a CRM (ServiceNow) daily for log to track and work support tickets
- Assigned, configured, and maintained IP and conference phones
- Managed network printers.
IT Technical Support Specialist
Helix Leisure (Embed International)
02.2015 - 03.2016
- Provided remote support to 700 family entertainment sites consisting of POS swiper systems
- Successfully handled over 500 calls per month
- Facilitated technical calls via Zendesk and documented and recorded issues within CRM
- Managed MySQL database and over 300 user accounts in Active Directory
- Trained users on software and hardware functionality
- Traveled to Arizona and Florida to install, configure and test swiper systems on arcade games.
Education
Cybersecurity - Relevant coursework: Network Security, Incident Response & Recovery, Data Protection -
ISC2 Candidate
United States07.2024
Cisco Networking Basics Specialization Certification -
Cisco Networking Academy
Online07.2020
Aviation Composite Bonder Certification -
Tarrant County College
Ft. Worth, Texas05.2007
Skills
- NCR POS, Tiger fuel controller, Pin Pad, Printer, Barcode scanner and kitchen controller installation
- Embed International swiper system installer and QA tester
- Performed QA manual testing on QuikCard, which is available for download on the Apple iOS and Google Play store
- Networking: Team Viewer, Dameware, VPN, RDP, VNC, TCP/IP, UDP, SD-WAN, WAN, CLI, Routers, Security firewalls, Switches, Active Directory, Packet Tracer, HTTPS, DNS, Solar Winds
- Hardware/Platforms: iPads, iMacs, Desktops, Laptops, Tablets, Printers, Scanners, Windows 7, Windows 10, Linux, UNIX operating systems; Android, Mac OS X, mobile devices
- Cisco switches & routers, Fortinet, Arista switches & firewalls
- Field data collection
- Relationship Building
- Field production
- Team Communication
- Project Management
- Site Inspections
- Troubleshooting
- Customer Support
- Installation planning
- Document Management
- Subcontractor Management
- Staff Coordination
- Equipment Installation
- Quality Control
- Report Preparation
- Teamwork and Collaboration
- Client Relations
- Blueprints and Schematics
- Problem Resolution
- Critical Thinking
- Team building
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Team Collaboration
- Reliability
- Attention to Detail
- End-User Training
- Network configuration
Languages
Spanish
Professional Working
Timeline
Field Engineer
Indigo
12.2023 - Current
Division IT Engineer
Dan Ryan Builders (DRB Group)
11.2020 - 07.2022
Field Engineer
MSmith Solutions (Field Nation)
07.2020 - Current
Field Support Engineer
Clayton County Public Schools (Pro Logic ITS)
01.2020 - 07.2020
District IT Support Engineer
LA Fitness (Fitness International)
03.2016 - 11.2019
IT Technical Support Specialist
Helix Leisure (Embed International)
02.2015 - 03.2016
Cybersecurity - Relevant coursework: Network Security, Incident Response & Recovery, Data Protection -
ISC2 Candidate
Cisco Networking Basics Specialization Certification -
Cisco Networking Academy
Aviation Composite Bonder Certification -
Tarrant County College
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