Marcus Taylor

• Lead the daily operations of approximately 30 flatbed truck drivers to maximize company revenue and promote driver success
• Work closely with drivers to align workloads with individual preferences and financial goals
• Initiate strategic communications with multiple teams to ensure safety and optimize fleet productivity
• Increase customer satisfaction by addressing concerns promptly and providing regular updates on delivery status
• Utilized transportation management software to track shipments and manage logistics effectively.

• Supported daily fleet operations and played a role in streamlining logistical processes
• Developed a strong foundation in transportation logistics, operational strategy, and cross functional communication

Service Failure Analysis Project:

• Led a cross functional team in analyzing the root causes of service failure in flatbed transportation
• Imported and modeled internal company data using Power BI to create dynamic visual dash boards
• Used these visual dashboards to tell a compelling story by highlighting critical patterns, and performance gaps
• Presented our findings to senior leadership, offering actionable insights to improve service reliability, and operational efficiency across the fleet