MAREN JANIAK
Savannah
Summary
Highly detail-oriented and dependable professional with over 10 years of experience in customer service, administrative support, and data entry. Proven ability to accurately manage large volumes of data, resolve customer concerns promptly, and maintain a professional demeanor in dynamic, fast-paced settings. Proficient in Microsoft 365, Google Workspace, and various database systems. Strong organizational skills combined with effective communication and a proactive mindset, committed to supporting team objectives and operational excellence.
Overview
13
13
years of professional experience
Work History
Part-time Customer Service Representative
FedEx Office
05.2025 - Current
- Uses consultative skills to understand customer needs and deliver excellent service.
- Resolves customer issues quickly and accurately.
- Takes complex customer orders using order systems and provides accurate pricing information.
- Prepares shipments and operates printing and binding equipment.
- Maintain a clean, safe environment and collaborate well with team members.
Remote Customer Service Agent
Live Ops
01.2021 - Current
- Assisted users with digital platform navigation and technical issue resolution.
- Documented interactions to support service improvements and user satisfaction.
- Communicated professionally with diverse users in a fast-paced, remote environment.
- Collaborated with internal teams to escalate and resolve complex issues.
- Provided real-time virtual support via live chat and email as a primary point of contact.
- Seasonal/Project-based Contractor
Laboratory Technician
Eurofins Laboratory
08.2022 - 04.2025
- Entered and managed laboratory sample data accurately in internal systems.
- Ensured data integrity and labeling accuracy for hundreds of samples weekly.
- Maintained documentation in compliance with standard operating procedures.
- Prioritized time-sensitive tasks while maintaining high attention to detail.
- Collaborated with team members to resolve data discrepancies and improve workflow efficiency.
Library Assistant
Live Oak Public Libraries
11.2021 - 11.2022
- Entered catalog and circulation data into library systems with accuracy.
- Provided front-line customer support and resolved technical issues for patrons.
- Assisted with troubleshooting online services and account access.
- Supported record-keeping and inventory tracking of library materials.
- Processed and resolved patron requests and inquiries efficiently to ensure high satisfaction.
Personal Assistant
GO2GIRL of Savannah
03.2015 - 08.2022
- Managed client schedules, communications, and administrative tasks efficiently.
- Tracked expenses and inventory, ensuring timely and budget-conscious purchases.
- Maintained confidentiality while handling sensitive personal and financial information.
- Coordinated errands, travel logistics, and household support services.
- Organized and prioritized tasks to support smooth daily operations and meet deadlines.
Server
Cracker Barrel
10.2012 - 10.2021
- Delivered exceptional customer service in a fast-paced dining environment.
- Handled high-volume transactions with accuracy using POS systems.
- Trained in cross-functional teamwork, multitasking, and time-sensitive decision-making.
- Maintained a clean, organized work area and proactively supported colleagues during peak hour.
- Resolved customer concerns promptly to ensure a positive dining experience and repeat business.
Education
Bachelor of Science - Psychology, minored in Sociology
Georgia Southern University
Savannah, GA05.2019
Skills
- Data Entry & Record Management
- Customer Support (Phone, Email, In-Person)
- Microsoft 365 & Google Workspace
- CRM & Database Systems
- Typing Speed & Accuracy
- Problem Resolution
- Written & Verbal Communication
- Multitasking in Fast-Paced Environments
- Confidentiality & Professionalism
- Organizational & Time Management Skills
- Team Collaboration & Adaptability
- Detail-Oriented & Quality-Focused
Timeline
Part-time Customer Service Representative
FedEx Office
05.2025 - Current
Laboratory Technician
Eurofins Laboratory
08.2022 - 04.2025
Library Assistant
Live Oak Public Libraries
11.2021 - 11.2022
Remote Customer Service Agent
Live Ops
01.2021 - Current
Personal Assistant
GO2GIRL of Savannah
03.2015 - 08.2022
Server
Cracker Barrel
10.2012 - 10.2021
Bachelor of Science - Psychology, minored in Sociology
Georgia Southern University