Mareo Bowdre
Lilburn
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inside Sales Specialist (National Dealer Accounts)
Mimaki USA
10.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Boosted client retention rates through diligent follow-up activities such as post-sale calls, and order updates.
Administrator, Dealer Returns
Ricoh Inc
03.2024 - Current
- Evaluates orders to ensure accuracy and progression
- Creates service requests to cancel customer contracts for dealer orders
- Ensures all associated supporting documentation is provided
- Completes return material authorizations based on the quality requirements dictated in RICOH
- Provides status update on open return orders to supervisor
- Ensures accurate and timely pickups
- Stages return orders in order entry process and tracks through to return completion
- Updates Customer and Install Base
- Provides excellent customer service to internal and external customers
- May be liaison with third party leasing companies on Customer Resolution issues
- May serve as a lead in coordinating the flow of paperwork to Associates and Specialist.
- Handles large scale migration projects
Support Representative II, Relocations
Ricoh Inc
11.2022 - 03.2024
- Quote generation for internal partners and vendors nationwide
- Order Placement
- Review and execution of approvals and contracts
- Collaboration via phone and email with internal and external partners to ensure accuracy of orders and business activity
- Managing and organizing moving services
- Order lookup and order tracking in Descartes inventory system
- Manual order entry.
Senior Records Clerk
Ricoh Inc
07.2022 - 11.2022
- Destruction of sensitive documents
- Pulling of sensitive documents by location
- Using computers, scanners, copiers and other office equipment to maintain, update, and create new files for the organization.
Order Management Specialist
CribMaster Inc - Stanley Black & Decker
08.2020 - 05.2022
- Auditing invoices from shipments daily from vendors nationwide and abroad
- Processing complex machine orders for Grainger Inc
- Verifying accuracy of shipments and cost via Sales Force database
- Verifying accuracy of shipments and cost via SAP
- Sending invoices to customers via email
- Sending credit card receipts to customer via email.
Edi Specialist
CribMaster Inc - Stanley Black & Decker
02.2020 - 08.2020
- Processes sales orders in Sales Force database
- Enters purchase and delivery orders in SAP
- Corresponds with internal and external buyers via email and telephone in relation to daily shipments
- Collaborates with production team to ensure orders are shipped in a timely manner
- Attends weekly team meetings to discuss metrics and performance
- Order tracking
- Producing quotes from external vendors as well as internal partners.
Sr. Specialist Vendor Management
At&t
04.2017 - 03.2019
- Managed special projects and delivered on time and within budget
- Responsible for Portfolio/Program day-to-day financial and delivery management functions and project governance, tracking, analysis, forecasting, estimating and budgeting
- Asset validation and updating records for onshore contractors
- Lease Roll processing of company hardware and software
- Collaborated with several people across the Tec Dev Organization daily
- Maintained several spreadsheets and keeping an accurate record for all quarterly lease rolls
- Maintained Vendor Management System (SAP Fieldglass) daily for onboarding/offboarding of employees
- Regular inventory purchases with Corporate Credit Card
- Hosted daily call with team of 8 to go over action items and problems.
Sr Specialist Project Manager
At&t
11.2016 - 04.2017
- Requested & managed resources, updated contact list for projects
- Hosted meetings pertaining to IT Projects
- Managed ongoing contractual
- Managed project risks, issues, & jeopardies (coordinated regularly with Lead Project Manager)
- Oversaw project schedule & ensured that application's delivery dates aligned with overall project timeline
- Gathered & reported project status to LPM on regular basis; participated in project status meetings.
Estimator (Pit Crew)
At&t
04.2014 - 10.2016
- Responsible for estimations & support request
- Collaborated with Lead Project Managers on funding for IT Projects
- Collaborated with application front door to obtain estimate spreadsheet with all impacted applications for projects
- Used automated calculator in Excel to produce entries for PRISM & order tracking of TCP 1 estimates in Excel.
(TDP) Technology Development Program
At&t
06.2012 - 03.2014
- 18-month train to hire with prerequisites.
Education
Bachelor of Science - Business Information Systems (BSIS)
University of Phoenix
Augusta, GA11.2011
Skills
- Android
- IOS
- Windows proficient
- Microsoft Office
- Google Docs
- Financial Service
- Customer Service
- Training and Development
- PRISM
- Agile Project Manager
- SAP
- Waterfall Methodology
- Logistics Management
- Supply Chain Management
- Order Management
- ERP Systems
- MRP
- Sales Force
- EDI
- Oracle
- CITRIX
- Descartes
Certification
- Agile Methodology Boot Camp Certification, 2013
- ITUP Bronze Certification (Project Manager), 2013
- API Application Programming Interface Certification, 2014
- Big Data Certification (Bronze), 2014
- Mobile First (Bronze), 2014
- TDP Graduate (Technology Development Program), 2014
- SRE-RM Certified, 2020
- Accepted into Fast Path 2020 Program, 2015-10-27
- Completed Fast Path, 2016-04-12
Timeline
Inside Sales Specialist (National Dealer Accounts)
Mimaki USA
10.2024 - Current
Administrator, Dealer Returns
Ricoh Inc
03.2024 - Current
Support Representative II, Relocations
Ricoh Inc
11.2022 - 03.2024
Senior Records Clerk
Ricoh Inc
07.2022 - 11.2022
Order Management Specialist
CribMaster Inc - Stanley Black & Decker
08.2020 - 05.2022
Edi Specialist
CribMaster Inc - Stanley Black & Decker
02.2020 - 08.2020
Sr. Specialist Vendor Management
At&t
04.2017 - 03.2019
Sr Specialist Project Manager
At&t
11.2016 - 04.2017
Estimator (Pit Crew)
At&t
04.2014 - 10.2016
(TDP) Technology Development Program
At&t
06.2012 - 03.2014
Bachelor of Science - Business Information Systems (BSIS)
University of Phoenix
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