Summary
Overview
Work History
Education
Skills
Timeline
Generic
Margaret Cummings

Margaret Cummings

904 Pineview Valdosta

Summary

What make me the right choice? Yes, I come with a lot of work experience. Most importantly I support professionals with my robust background in providing comprehensive support and resolving technical issues efficiently. I will always be known for my strong collaboration and delivering results in team-oriented environment, for my troubleshooting capabilities, problem-solving skills and for effective communication, not excluding adapting to evolving needs to maintain high service standards.

Overview

21
21
years of professional experience

Work History

Support Specialist

ResCare Residential Services
07.2024 - Current
  • Provided transportation services for residents to attend appointments or participate in community events as needed.
  • Maintained confidentiality of resident information and records, adhering to all applicable laws, regulations, and organizational policies.
  • Coordinated recreational activities to promote socialization among residents while addressing their diverse interests and abilities.
  • Maintained accurate records of resident progress and incidents, facilitating ongoing assessment of program effectiveness.
  • Enhanced residents'' well-being by providing personalized support and assistance with daily living activities.
  • Delivered compassionate care during challenging situations involving medical emergencies or behavioral concerns among residents.
  • Facilitated open lines of communication between families and residential staff to ensure consistent understanding of resident needs and expectations.
  • Promoted a positive living environment by fostering strong relationships between residents, staff, and family members.
  • Monitored medication administration according to prescribed schedules while adhering strictly to safety guidelines.
  • Assisted residents in achieving personal goals by offering guidance, encouragement, and resources tailored to their specific needs.
  • Collaborated with multidisciplinary teams to develop comprehensive support strategies for each resident''s physical, emotional, and social wellbeing.
  • Managed individual care plans for residents, ensuring consistent provision of services tailored to their unique needs and preferences.
  • Implemented behavior support plans designed to address specific challenges faced by individual residents in managing emotions or engaging with others productively.
  • Conducted regular safety checks to ensure a secure living environment for all residents and staff members.
  • Served as an advocate for the rights of individuals with disabilities in both residential settings and the broader community context.
  • Reduced resident stress levels through active listening, empathetic communication, and timely intervention in crisis situations.
  • Trained new Resident Support Specialist team members on company policies, best practices, documentation procedures, and client-specific protocols.
  • Assessed residents'' evolving needs regularly through observation and consultation with other professionals involved in their care.
  • Contributed to a positive workplace culture by supporting colleagues, sharing insights and learning experiences, and actively participating in staff meetings and training sessions.

Counselor

Pinnacle Counseling
12.2023 - 07.2024
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Designed culturally-sensitive interventions tailored to each client''s background and experiences.
  • Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
  • Maintained detailed client records to track progress and adjust treatment plans as necessary.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Paraprofessional

Pathway To Hope Counseling Services
11.2021 - 12.2023
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
  • Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Facilitated workshops on stress management techniques, leading to better client self-care strategies.
  • Designed and implemented prevention programs that addressed community mental health needs.
  • Enhanced family dynamics by providing family counseling sessions.
  • Developed and implemented personalized treatment plans for improved mental health outcomes.
  • Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
  • Guided clients in development of personal goals and strategies for achieving them.

Office Manager

Heritage House-New Heights
01.2018 - 11.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.

Training Manager

T.M Polyfilm
01.2013 - 12.2018
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

Front Desk Receptionist

New Valdosta Inn&Suits
10.2008 - 10.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.

Housekeeper Supervisor

New Valdosta Inn&Suits
01.2007 - 10.2008
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Managed staff of 10 housekeepers.

Residential Manager

Peachford House
09.2004 - 01.2007
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time: Answering phones, office paperwork, mail incoming/outgoing
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Pre/Admissions with potential female residents.
  • Performed drug screenings on current and potential residents.
  • Organized weekly recovery meetings.
  • Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.

Education

GED -

Wiregrass Georgia Technical College
Valdosta, GA
03-2010

Associate of Science - Counseling Psychology

University of Phoenix
Tempe, AZ
10-2010

Bachelor of Arts - Counseling Psychology

Grand Canyon University
Phoenix, AZ
05-2014

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Training and coaching
  • Recordkeeping skills
  • Incident management
  • Empathy and patience
  • Activity planning
  • Escalation handling
  • Cost-benefit analysis
  • Call management
  • Failure resolution
  • Relationship building
  • Client communication
  • Data entry
  • Documentation and reporting
  • Telecommunications
  • Issue resolution
  • Needs assessment
  • Operating systems
  • Cross-functional coordination
  • Problem-solving
  • Organizational skills
  • Attention to detail
  • Friendly and patient
  • Highly professional
  • Collaborative team player
  • Active listening
  • Staff education and training
  • Project coordination
  • Report preparation
  • Customer needs assessment
  • Creative issue resolution
  • Incoming call management
  • Desktop support
  • User training
  • Tracking and documentation
  • Training materials development
  • Defect analysis and resolution
  • Workforce planning

Timeline

Support Specialist

ResCare Residential Services
07.2024 - Current

Counselor

Pinnacle Counseling
12.2023 - 07.2024

Paraprofessional

Pathway To Hope Counseling Services
11.2021 - 12.2023

Office Manager

Heritage House-New Heights
01.2018 - 11.2021

Training Manager

T.M Polyfilm
01.2013 - 12.2018

Front Desk Receptionist

New Valdosta Inn&Suits
10.2008 - 10.2013

Housekeeper Supervisor

New Valdosta Inn&Suits
01.2007 - 10.2008

Residential Manager

Peachford House
09.2004 - 01.2007

GED -

Wiregrass Georgia Technical College

Associate of Science - Counseling Psychology

University of Phoenix

Bachelor of Arts - Counseling Psychology

Grand Canyon University

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Margaret Cummings