Margaret Stone
Hampton
Summary
Dynamic Warranty Administrator at Mike Fitzpatrick Ford with a proven track record in enhancing claim accuracy and reducing rejections. Leveraging strong multitasking and problem-solving skills, I effectively supported service operations, ensuring timely submissions and improved customer satisfaction through exceptional service. Committed to fostering efficient communication and collaboration within teams.
Professional dispatcher with solid experience in service coordination and operations management. Known for strong organizational and problem-solving skills, ensuring efficient workflow and high-quality service repairs. Exceptional at fostering team collaboration and adapting to dynamic environments. Recognized for reliability, effective communication, and customer service excellence.
Overview
2026
2026
years of professional experience
Work History
Warranty Administrator
Mike Fitzpatrick Ford
02.2001 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Service Department Dispatcher
Mike Fitzpatrick Ford
- Contributed to increased first-time fix rates by dispatching the appropriate technician based on skill set and experience level for each job type.
- Maintained accurate and up-to-date records of all dispatched jobs, ensuring a clear audit trail for future reference or analysis.
- Maintained strong relationships with technicians, promoting open communication lines for updates on job status and completion times.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Service Cashier
Mike Fitzpatrick Ford
03.2005 - Current
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
GED -
Dekalb Community College
Decatur, GA06-1983
Skills
- Strong multitasking
- Customer service focus
- Stress tolerance
- Task delegation
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Routing orders
- Delegating work
Languages
English
Full Professional
Timeline
Service Cashier
Mike Fitzpatrick Ford
03.2005 - Current
Warranty Administrator
Mike Fitzpatrick Ford
02.2001 - Current
Service Department Dispatcher
Mike Fitzpatrick Ford
GED -
Dekalb Community College
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