Margaret STONE
Covington
Summary
Results-oriented professional with extensive experience in delivering exceptional customer service. Demonstrated ability to resolve issues effectively while prioritizing tasks to improve customer satisfaction. Proven track record of enhancing operational efficiency through strategic problem-solving. Dedicated professional with strong customer service skills and a track record of resolving inquiries efficiently, enhancing client satisfaction and loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
On Call BOA
Edward Jones
St Louis
08.2024 - 11.2025
- Executed daily responsibilities with precision and efficiency.
- Organized and prioritized tasks to meet service objectives.
- Resolved customer inquiries and requests, enhancing overall satisfaction.
- Engaged customers through strong interpersonal skills and active dialogue.
- Recognized by management for delivering outstanding customer service.
- Assisted clients with account openings and service-related inquiries.
- Processed transactions accurately at teller station, including deposits and withdrawals.
- Educated clients on banking products to improve financial literacy.
Universal Banker
Fidelity Bank
Conyers
04.2000 - 10.2020
- Assisted customers with account openings and service inquiries.
- Processed transactions efficiently and accurately at the teller station.
- Maintained compliance with banking regulations and internal policies.
- Utilized banking software for transaction processing and customer management.
- Collaborated with team members to resolve customer issues promptly.
- Conducted routine audits of cash drawers and account balances regularly.
- Scheduled appointments for financial consultations with specialists as needed.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Verified customer identity through driver's license or other forms of identification.
- Advised customers on how to use mobile banking applications effectively.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Assisted customers with online banking setup and troubleshooting issues.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Completed routine transfers, deposits and bill payments.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Researched account discrepancies or errors identified during audits or reviews.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Assisted customers with setting up direct deposits for their payroll checks.
- Received incoming wires from other financial institutions into customer accounts.
- Provided guidance on establishing automatic transfers between various accounts.
Education
BBA - Business Administration
Atlanta School of Business
Atlanta, Ga01-1969
High School Diploma -
Cross Keys High School
Atlanta, Ga05-1968
Skills
- Customer service and support
- Conflict resolution
- Task prioritization
- Data entry accuracy
- Service optimization
- Relationship management
Certification
notary
References
References available upon request.
Timeline
On Call BOA
Edward Jones
08.2024 - 11.2025
Universal Banker
Fidelity Bank
04.2000 - 10.2020
BBA - Business Administration
Atlanta School of Business
High School Diploma -
Cross Keys High School