Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Interpersonal Communication & Conflict Resolution
Document Verification & Fingerprinting Support
VIP Escort & Emergency Response
Time Management & Organizational Skills
Overview
18
18
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security - TSA
Atlanta
2018.04 - Current
Know, understand, and adhere to TSA's SOP (Standard Operating Procedures).
Inspect carry-on items, checked baggage, and cargo using x-ray and screening equipment.
Conduct pat-downs, wand scans, and ID/document checks.
Confiscate and document prohibited or hazardous items per TSA protocol.
Monitor and manage passenger flow at screening checkpoints.
Patrol work areas and respond to suspicious behavior or safety threats.
Provide accurate directions, customer service, and policy information to the public.
Record security data and support incident response efforts.
Collaborate with local law enforcement during breaches or emergencies.
Acting Lead Transportation Security Officer
Department of Homeland Security - TSA
Atlanta
2018.04 - Current
Supervise and mentor TSOs to ensure SOP compliance and efficient operations.
Supervise passenger security screening operations managing and ensuring Standard Operating Procedures implementation/compliance among officers while developing public trust.
Manage data input regarding passenger throughput, Risk Based Security utilization in the passenger screening operation, staffing allocation, and equipment.
Calibrate and test screening equipment (WTMD and ETD machines).
Coordinate breaks and daily workflow for officers on the checkpoint.
Resolve conflicts between passengers and officers.
Prepare incident reports and support STSOs by performing delegated leadership duties.
Ensure staff maintain standards in punctuality, professionalism, and appearance.
Collaborate with airport management, law enforcement, and airline representatives.
Support dignitary/VIP protection and secure movement of detainees escorted by ICE.
Participate in daily staffing briefings with Transportation Security Managers and Supervisory Transportation Security Officers to assess the overall security operations, i.e. staffing allocation, passenger volumes, etc.
Uniform Coordinator
Department of Homeland Security - TSA
Atlanta
2018.04 - Current
Manage uniform ordering and distribution for all TSA officers, with a focus on newly hired staff.
Ensure all uniform items meet TSA policy and sizing requirements.
Serve as one of the first points of contact for new hires, offering mentorship and guidance.
Maintain uniform inventory and assist in compliance audits.
Checkpoint Training point of contact
Department of Homeland Security - TSA
Atlanta
2018.04 - Current
Conduct on-the-job training (OJT) and SOP briefings for officers.
Implement procedural updates and contribute to team performance metrics.
Evaluate trainee performance through observation, practical exercises, and written assessments to ensure full comprehension of security procedures and policies.
Develop, adapt, and present training materials and lesson plans tailored to adult learning principles and TSA's evolving operational needs.
Maintain accurate and detailed training records, certifications, and compliance documentation in alignment with TSA and DHS guidelines.
Collaborate with training supervisors and stakeholders to assess training effectiveness and recommend curriculum updates or improvements.
Serve as a subject matter expert (SME) for operational training matters, offering guidance on policy interpretation and real-time application.