MARGARITA GARCIA
Ellijay
Summary
Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations. Dedicated to providing an efficient and accurate healthcare experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medical Associates of North Georgia
02.2025 - Current
- Contact patients monthly to confirm well-being and address any concern
- Assisted with customer requests and answered questions to improve satisfaction.
- process patient medication refill inquiries.
- Compile end-of-month billing report for chronic patients
- Managed patient scheduling and coordinated appointments efficiently.
- Prepared and maintained accurate medical records and documentation.
- Cover the floor by conducting patient evaluations, recording vitals, and ensuring patients are prepared for provider visits.
Certified Medical Assistant
Heart and Vascular
04.2023 - Current
- Triaged patients and performed vital checks for patient flow facilitation.
- Operated electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
- Reviewed incoming documents such as lab reports and referral letters for accuracy and data in patient charts, facilitating accurate records.
- Stocked supplies and instruments for examination rooms.
Customer Service Representative
Highland Rivers Health
12.2014 - 01.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines and payment policies
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new hires on services, best practices and protocols to reduce process gaps.
- Exceeded company productivity standards on consistent basis.
- Managed Company's Petty cash.
- Procure supplies to optimize office operations.
Customer Service Representative
Georgia Mountains Health
01.2012 - 12.2014
- Served as the company's bilingual Spanish/English customer service representative.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Answered inbound calls, chats and emails to facilitate customer service.
- Compiled physical and digital documents, charts and reports.
- ordering supplies for office.
- Trained new staff on office procedures, insurance processes.
Clerk
Gilmer County WIC Office
01.2008 - 11.2008
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Immunization and Insurance verification.
- Answering incoming calls, taking messages and giving directions.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Copied, scanned and filed documents to maintain office records.
Sales Administrator Data Entry
Gold Kist Poultry
05.2004 - 07.2006
- Responded to customer messages in regards to delivery issues.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations.
- Assessed various driving routes and identified best paths.
- Used Microsoft, Excel and other operating systems.
Education
High School Diploma -
Gilmer High School
GA01-2005
Medical Assistance - undefined
Metro Medical Training Center
GA01-2003
Skills
- Strong organizational skills
- Energetic work attitude
- Computer proficiency
- Issue and conflict resolution
- Excel spreadsheets
- Microsoft Word
- Strong interpersonal skills
- Inventory supplies
- Office equipment maintenance
- Data entry
- Confidential document control
Certification
- Certified Medical Assistant
- BLS
Languages
Spanish
Timeline
Medical Assistant
Medical Associates of North Georgia
02.2025 - Current
Certified Medical Assistant
Heart and Vascular
04.2023 - Current
Customer Service Representative
Highland Rivers Health
12.2014 - 01.2022
Customer Service Representative
Georgia Mountains Health
01.2012 - 12.2014
Clerk
Gilmer County WIC Office
01.2008 - 11.2008
Sales Administrator Data Entry
Gold Kist Poultry
05.2004 - 07.2006
Medical Assistance - undefined
Metro Medical Training Center
High School Diploma -
Gilmer High School