Margie Simpson
Toccoa
Summary
Dependable professional with experience in delivery and customer service. Skilled in maintaining accurate records and resolving issues efficiently. Committed to enhancing customer satisfaction through attention to detail and effective communication.
Overview
2
2
years of professional experience
Work History
Delivery Specialist
Napa Auto Parts
Toccoa, GA
03.2019 - 10.2019
- Managed order fulfillment processes to ensure timely delivery of automotive parts.
- Assisted customers with product inquiries and provided accurate information on inventory availability.
- Operated delivery vehicles while adhering to safety protocols and local traffic regulations.
- Maintained accurate records of deliveries and returns using inventory management systems.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Coordinated consistent on-time deliveries of damage-free goods.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Documented all delivery transactions accurately, contributing to efficient inventory management practices.
- Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
- Kept detailed records of deliveries and money received from customers.
Packer
ASI Global Partitions
Toccoa, GA
06.2018 - 11.2018
- Packaged products efficiently according to company standards and specifications.
- Operated packaging machinery, ensuring proper setup and maintenance for optimal performance.
- Conducted quality checks on packed items to maintain high standards of accuracy and presentation.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Maintained clean and organized work area, adhering to safety protocols and regulations consistently.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Assembled boxes, cartons and containers to package items.
- Placed items into bags, boxes or other containers.
- Counted items to verify accuracy of orders.
- Loaded items onto conveyor belts and pallets.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Secured items for storage or shipment.
Customer Care Representative
Windstream
Baldwin, GA
01.2018 - 06.2018
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Resolved issues through effective communication and empathy, enhancing customer satisfaction.
- Documented interactions in CRM system to maintain comprehensive service records.
- Collaborated with team members to streamline processes and improve response times.
- Adapted quickly to new software tools, increasing operational efficiency.
- Participated in training sessions to enhance product knowledge and service skills.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Stephens County High School
Toccoa05-2010
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Effective communication
- Conflict resolution
- Customer rapport
- Tech-savviness
- Customer service
- Problem-solving
- Attention to detail
- Efficiency and time management
- Dependability and honesty
- Organizational skills
- Relationship building
- Documentation skills
- Professionalism
Timeline
Delivery Specialist
Napa Auto Parts
03.2019 - 10.2019
Packer
ASI Global Partitions
06.2018 - 11.2018
Customer Care Representative
Windstream
01.2018 - 06.2018
High School Diploma -
Stephens County High School