OMARI HAMPTON
Powder Springs
Summary
Customer-focused Call Center Representative with strong experience in high-volume remote and on-site environments. Trained in Medicare processes, compliance, and healthcare support, with the ability to guide members through coverage, eligibility, and claims. Proven success managing 80-120+ calls per day while maintaining accuracy, professionalism, and customer satisfaction. Skilled in remote communication, CRM systems, data entry, and time management. Adept at working independently in work-from-home settings while meeting performance metrics and deadlines.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Call Center Customer Service Representative
Kaiser Permanente
Duluth
09.2025 - Current
- Handle high-volume inbound calls assisting members with healthcare, billing, and Medicare-related inquiries.
- Educate members on coverage, eligibility, and benefits while ensuring HIPAA compliance.
- Maintain accurate documentation and resolve complex issues efficiently.
Customer Service Representative
Max Touch Services
Kennesaw
07.2024 - 08.2025
- Managed inbound and outbound calls in a fast-paced environment.
- Assisted customers with loan applications and account updates.
- Demonstrated strong communication and problem-solving skills in remote-friendly workflows.
Customer Support / Small Business Accountant
Foundever
Sumter
09.2022 - 06.2024
- Managed 80-120+ inbound/outbound calls daily while providing account and financial support.
- Handled customer inquiries, billing issues, and account resolutions with high accuracy.
- Entered and maintained detailed records in CRM systems ensuring data integrity.
- Assisted with financial reporting, reconciliation, and administrative support tasks.
- Consistently met performance metrics including call handling time, quality scores, and customer satisfaction.
Sales Associate
Michaels
Sumter
07.2021 - 10.2022
- Delivered excellent customer service in a retail setting.
- Assisted customers with purchases and maintained store organization.
Education
CRESTWOOD HIGH SCHOOL
Sumter, SCSkills
- Remote Work
- Time Management
- Customer Service
- Call Center Operations
- Medicare Knowledge
- CRM Systems
- Data Entry
- Microsoft Excel
- Microsoft Word
- Google Workspace
- Typing
- Problem Solving
- Communication
- Multitasking
- Attention to Detail
- Administrative Support
- Virtual Support
- Team Collaboration
- Adaptability
- Performance Metrics
Timeline
Call Center Customer Service Representative
Kaiser Permanente
09.2025 - Current
Customer Service Representative
Max Touch Services
07.2024 - 08.2025
Customer Support / Small Business Accountant
Foundever
09.2022 - 06.2024
Sales Associate
Michaels
07.2021 - 10.2022
CRESTWOOD HIGH SCHOOL