Maria Aguirre
Duluth
Summary
Dynamic team leader with a proven track record at Dino Dash, enhancing operational efficiency through effective staff training and conflict resolution. Skilled in customer service and time management, I fostered a collaborative environment that maximized performance and improved team cohesion, ensuring exceptional service delivery and guest satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manger and Team Member
Dino Dash
10.2023 - Current
- Led team in implementing process improvements, enhancing operational efficiency and workflow consistency.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
Uncle Jacks Tavern
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Carrabba' Italia Grill
05.2020 - 03.2022
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, supporting overall restaurant operations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Kitchen Supervisor
Studio Movie Grill
03.2017 - 07.2019
- Supervised kitchen operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
- Implemented efficient workflows to enhance food preparation speed and service quality.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Education
High School Diploma -
Duluth High School
Duluth, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Relationship building
- Conflict resolution
- Clear communication
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Manger and Team Member
Dino Dash
10.2023 - Current
Server
Uncle Jacks Tavern
05.2022 - 10.2022
Server
Carrabba' Italia Grill
05.2020 - 03.2022
Kitchen Supervisor
Studio Movie Grill
03.2017 - 07.2019
High School Diploma -
Duluth High School