Maria Camero
Lawrenceville
Summary
Proven leader in construction and customer service, adept at scheduling and planning with a track record of enhancing customer satisfaction. At Servpro, I spearheaded projects to completion within budget, significantly reducing safety incidents. Skilled in crew leadership and complaint resolution, my approach has consistently improved client relations and operational efficiency.
Overview
3
3
years of professional experience
Work History
Construction Supervisor
Servpro
01.2024 - 03.2024
- Completed projects on time and within budget by effectively managing resources and schedules.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Managed change orders professionally, negotiating fair adjustments in scope or cost with clients when necessary.
- Delivered high-quality projects by maintaining a rigorous focus on quality assurance and control throughout the construction process.
- Delivered reports to the construction manager to detail project updates and likely completion dates, noting delays and causes.
Consultant/Customer Service Call Center Representative
Canon Solutions America
09.2023 - 01.2024
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Construction Supervisor
Level 11
02.2022 - 08.2023
- Improved project efficiency by streamlining communication between construction teams and stakeholders.
- Reduced safety incidents by implementing rigorous safety training programs for all workers.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Increased client satisfaction with clear communication, timely updates, and quick resolution of issues.
- Developed strong relationships with subcontractors, vendors, and suppliers to ensure timely delivery of materials at competitive prices.
- Supported business development efforts by providing accurate estimates and proposals for potential clients.
Server
Arepita Cafe
09.2020 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Arts - Film
Georgia State University
Atlanta, GA05.2026
High School Diploma -
Chattahoochee High School
Alpharetta, GA05.2021
Skills
- Permit acquisition
- Scheduling and Planning
- Customer Relations
- Job Planning
- Crew Leadership
- Performance Tracking
- Call Management
- Customer Satisfaction
- Technical Troubleshooting
- Account updating
- Complaint resolution
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Construction Supervisor
Servpro
01.2024 - 03.2024
Consultant/Customer Service Call Center Representative
Canon Solutions America
09.2023 - 01.2024
Construction Supervisor
Level 11
02.2022 - 08.2023
Server
Arepita Cafe
09.2020 - 12.2021
Associate of Arts - Film
Georgia State University
High School Diploma -
Chattahoochee High School
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