Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Daniela Reynoso

Flowery Branch

Summary

Energetic and quick-learning individual seeking an opportunity in the Hospitality industry. Eager to develop practical skills and contribute a positive attitude to a guest-focused team.

Overview

3
3
years of professional experience

Work History

General Manager

Cantina Madre Mexican
03.2025 - 05.2025
  • Directing and coordinating the activities of all front-of-house (FOH) and back-of-house (BOH) staff to ensure smooth and efficient service.
  • Monitoring and maintaining the cleanliness, organization, and ambiance of the dining area, kitchen, and other facilities.
  • Addressing and resolving any immediate issues or challenges that arise during service.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Catering Staff

Compass Group
02.2024 - 11.2024
  • Handled guest complaints with empathy and efficiency, escalating issues to supervisors as needed.
  • Served food and beverages to guests according to established service standards and event requirements.
  • Assisted with the setup of event spaces, including arranging tables, chairs, linens, and decorations according to floor plans.
  • Transported catering equipment and supplies to and from event locations efficiently and safely.
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.

Guest Experience Associate

Olive Garden
03.2022 - 05.2024
  • Facilitated the dining experience by efficiently delivering menu selections and beverages to guest tables, adhering to service standards.
  • Maintained attentive table presence, anticipating guest requirements and ensuring a seamless dining flow.
  • Processed guest payments accurately and efficiently, adhering to established Point-of-Sale (POS) system protocols.
  • Professionally addressed guest feedback and concerns, striving for prompt resolution and escalating issues to management when necessary.
  • Maintained accurate records of guest transactions, resolving billing discrepancies swiftly when necessary.

Education

Bachelor of Science - Tourism, Hospitality and Event Management

Bowling Green State University
Bowling Green, OH
08-2025

Skills

  • Leadership and team building
  • Problem resolution
  • Proficient at managing multiple tasks
  • Staff management
  • Hospitality and service industry background
  • Time management
  • Teamwork and collaboration

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

General Manager

Cantina Madre Mexican
03.2025 - 05.2025

Catering Staff

Compass Group
02.2024 - 11.2024

Guest Experience Associate

Olive Garden
03.2022 - 05.2024

Bachelor of Science - Tourism, Hospitality and Event Management

Bowling Green State University

Similar Profiles

CREATE PROFILE
Maria Daniela Reynoso