Maria Hernandez
Alpharetta
Summary
Accomplished Warranty Administrator with over 20 years experience and a proven track record at Carl Burger Chrysler Dodge Jeep Ram, enhancing service delivery through meticulous warranty management and claims processing. Fluent in Spanish, I excel in team management and records maintenance, significantly reducing claim rejections. My expertise in warranty analysis and dedication to continuous improvement in service standards set me apart.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Carl Burger Chrysler Dodge Jeep Ram
04.2018 - 10.2024
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Accurately coded warranty claims for new vehicles in the dealership's automated system, Stellantis.
- Administering warranty parts identification and disposal.
- Maintained good working relationships with the service and parts departments.
- Booking and coding warranty, internal and repair orders.
- Keeping abreast of all factories recalls and announcements.
- Reconciling all warranty receivable and working with the accounting department to obtain payments.
- Handled rejected claims according to dealership and manufacturer specifications and followed up on outstanding claims.
- Maintained all service and customer records as required by warrantor.
- Certified every technician to be on the proper level to perform their work skills
- Assisted professional mechanics with training and skill development through Stellantis.
- Set up and managed paper and electronic filing systems including: recording information, updating paperwork and maintaining documents such as employee attendance records, correspondence and other materials.
- Oversight of employee time cards and payroll.
- Operation and maintenance of office equipment including: fax machines, copier, 10 key and phone systems.
Warranty Administrator
Bob Baker Chrysler Dodge Jeep Ram
05.2013 - 04.2018
Warranty Administrator
McCune Chrysler Dodge Jeep Ram
10.1997 - 08.2011
Education
High School Diploma -
Belmont High School
Los Angeles, CA05-1989
Skills
- Fluent in Spanish
- Claims processing
- Warranty management
- Warranty analysis
- Recordkeeping with CDK
- Records maintenance
- Payroll/Data Entry
- Team management
- Office Manager
Accomplishments
Warranty Administrator - 17 years Certified
by Stellantis Performance Institute Certified Professionals Program
Certification
Certified Professional Warranty Administrator 2006-2024
Timeline
Warranty Administrator
Carl Burger Chrysler Dodge Jeep Ram
04.2018 - 10.2024
Warranty Administrator
Bob Baker Chrysler Dodge Jeep Ram
05.2013 - 04.2018
Warranty Administrator
McCune Chrysler Dodge Jeep Ram
10.1997 - 08.2011
High School Diploma -
Belmont High School
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