Maria Johnson
Jonesboro
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
25
25
years of professional experience
Work History
Lease Representative
Mercedes-Benz Financial Services
02.2018 - Current
- Acted as a key point of contact for customers, dealers, and internal departments, providing expert guidance on lease programs, policies, and procedures.
- Supported lease operations by preparing financial documentation, managing lease-related records, and ensuring regulatory compliance.
- Created advanced Excel reports and visual dashboards to track project milestones, leasing trends, and department KPIs.
- Resolved escalated client issues by interpreting lease terms and offering clear, policy-aligned solutions.
- Partnered with senior leadership to implement workflow improvements, reducing processing time and enhancing service delivery.
- Maintained meticulous digital records through scanning, indexing, and data entry across multiple platforms.
Leasing Representative Contractor (Assigned to Mercedes-Benz Financial Services)
AppleOne Employment Agency
12.2016 - 02.2018
- Delivered customer-focused service to clients, retirees, and dealers by resolving inquiries with empathy and professionalism.
- Processed lease payments, updated customer account information, and managed confidential personal data in compliance with privacy policies.
- Communicated effectively with internal departments to ensure smooth transitions during lease terminations, renewals, or order changes.
- Monitored account databases for accuracy, ensuring records reflected the most up-to-date information to support reporting and compliance.
Junior Systems Analyst Contractor (via Adecco)
Southern Company Legal
01.2001 - 04.2016
- Maintained and organized physical and digital case files and client records using Microsoft Office and internal systems.
- Provided administrative support to management by coordinating meetings, preparing agendas, taking minutes, and compiling presentations.
- Entered, validated, and managed legal case data with a strong focus on accuracy, retention, and compliance.
- Developed detailed reports using Excel formulas and pivot tables to track legal workflows and department efficiency.
- Supported compliance efforts by regularly updating contact information and managing retention schedules across cases.
Education
Master of Business Administration - Business Administration And Management
Clayton State University
Morrow, GA12.2025
Bachelor of Science - Religion With Counseling Minor
Liberty University
Lynchburg, VA03.2014
Skills
- Lease Administration & Compliance
- Customer Experience & Escalation Resolution
- Reporting & Data Analysis (Excel, VLOOKUP, PivotTables)
- Internal Process Improvement
- CRM & Document Management Systems
- Cross-Functional Collaboration
- Regulatory Knowledge & Data Integrity
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- CRM & Lease Management Tools
- Microsoft Teams
- SharePoint
- Zoom
- Document Management Systems
- Netstar
- SQL
- Paperwork processing
- Telephone reception
- Customer support
- Goal-oriented mindset
Timeline
Lease Representative
Mercedes-Benz Financial Services
02.2018 - Current
Leasing Representative Contractor (Assigned to Mercedes-Benz Financial Services)
AppleOne Employment Agency
12.2016 - 02.2018
Junior Systems Analyst Contractor (via Adecco)
Southern Company Legal
01.2001 - 04.2016
Master of Business Administration - Business Administration And Management
Clayton State University
Bachelor of Science - Religion With Counseling Minor
Liberty University
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