Maria Johnson-Lester
Hampton
Summary
Proficient Ramp Agent with over 12 years of experience in ground service coordination and equipment operation. Known for facilitating seamless baggage operations and conducting thorough safety assessments to enhance service efficiency. I take pride in the work I do here and look forward to continuous growth in the company.
Overview
13
13
years of professional experience
Work History
ACS-Ramp Agent
Delta Airlines Inc
Atlanta
01.2014 - Current
- Executed baggage loading and unloading from aircraft with specialized equipment.
- Secured prompt aircraft turnaround through effective coordination of ground services.
- Carried out safety assessments on ground equipment and alerted relevant parties to any issues instantaneously.
- Facilitated seamless baggage handling operations, ensuring timely transportation of luggage to designated areas.
- Maintained cleanliness and organization of ramp area daily to ensure safety and efficiency.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated conveyor belts, push-back tractors, and aircraft tugs to maintain efficient airport operations.
- Utilized various motorized vehicles, including tugs, belt loaders, and forklifts, around airport premises safely and efficiently.
- Implemented two-way radio communication systems to enhance coordination between ramp agents, pilots, and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked accuracy of labels on hazardous material containers to ensure safe transport. Checked accuracy of labels on hazardous material containers to ensure safe transport. for safe transport. Checked accuracy of labels on hazardous material containers to ensure safe transport. for transport on planes.
- Connected electrical power units and service hoses to aircraft.
- Provided customer service by responding to inquiries about arrival, departure times, and gate information.
- Assisted passengers with special needs regarding baggage and other requests.
- Conducted safety drills and training sessions to reinforce compliance with protocols.
- Monitored baggage and cargo for irregularities, promptly reporting damaged items to minimize service disruption.
- Adhered to strict timelines for flight turnaround to ensure operational efficiency.
- Coordinated cargo unloading with team members to enhance transportation safety.
- Maintained up-to-date knowledge of safety procedures and lifting techniques to prevent injuries.
- Utilized scanners to track parcel information accurately during receipt process.
- Operated large vehicles, including forklifts and pallet jacks, for transporting freight loads.
Education
Some College (No Degree) - Business Communication
Mississippi Valley State University
Itta Bena, MSSkills
- Baggage operations
- Aircraft turnaround
- Safety inspections
- Cargo handling
- Ground equipment operation
- Cargo safety compliance
- Ground operations coordination
Affiliations
- I volunteer for and donate to several groups and charities connected to Delta Airlines. I'm proud to be a part of what this company provides.
Such as, but not limited to:
The Care Fund
The Scholarship Fund
Pride Parades
Jet Pull
Feeding the hungry
Habitat for Humanity
Wing/Dream Flight
Timeline
ACS-Ramp Agent
Delta Airlines Inc
01.2014 - Current
Some College (No Degree) - Business Communication
Mississippi Valley State University