MARIA LEON
Chick-fil-A
Alpharetta
3
Languages
4
years of professional experience
Dynamic professional with extensive experience in customer service and team leadership at AMS Pools. Proven ability to resolve issues swiftly while ensuring safety and satisfaction. Certified in first aid and CPR, I excel in problem-solving and effective communication, consistently enhancing patron experiences and maintaining high standards in fast-paced environments.
Work History
Team Member
3 Months- Supported teammates during rush periods by keeping work areas stocked and organized.
- Maintained a clean dining and service area to support a welcoming customer experience.
- Completed opening and closing duties to prepare the restaurant for smooth daily operations.
- Adapted quickly to changing priorities while supporting drive-thru and dine-in service.
- Reported supply shortages and equipment concerns to help maintain steady service.
- Used effective communication to support team coordination and deliver consistent guest service.
HEADGUARD
7 Months- Oversaw lifeguard performance through visual awareness assessments and simulated emergencies while actively supervising water area
- Serviced the designated pool bi-weekly, verifying that chemical levels fall within acceptable limits, and ensuring safety for patrons
- Maintained comprehensive records of incidents, accidents, rescues, and tests at the designated pool throughout the summer season
- Facilitated outstanding customer experiences by resolving patron issues and emergencies at pool swiftly
- Managed urgent scenarios efficiently, administering first aid and performing CPR when required
LIFEGUARD
1 Year 4 Months- Carried out emergency rescues whenever needed.
- Compiled comprehensive incident reports documenting accidents or other events.
- Interacted routinely with supervisors to resolve issues that emerged during shifts.
- Watched swimmers from high seating while assessing entire pool area.
- Executed vigilant observation of patrons in swimming area consistently.
RESTAURANT HOSTESS
4 Months- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assisted with setting up banquet rooms for special events.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Facilitated outstanding customer service experiences for every person before, during, and after work hours.
Intern Teacher Assistant
9 Months- Monitored and reported student progress to the teacher, providing feedback on areas of improvement
- Graded student assignments and assessments on a daily basis
- Created engaging activities for educational purposes for students
- Effectively communicated with teachers about different activities, tests, and assignments
- Helped monitor a classroom when teacher was absent and/or busy
- Helped students during and outside of class with homework or other related school-work
CUSTOMER SERVICE CLERK
1 Year 2 Months- Assisted customers in selecting appropriate products or services to meet their needs.
- Greeted customers and provided assistance with inquiries.
- Resolved customer complaints in a timely manner.
- Supported customers with grocery needs daily, systematically sorting and arranging items in a timely manner while ensuring high-quality service.
- Sustained orderly and hygienic atmosphere for all customers through retrieval of shopping carts from parking lot to store
- Supported customers through hands-on help in transferring groceries to vehicles
Education
High School Diploma
Skills
Lifeguard certification
First Aid certified
CPR certified
Team leadership
Emergency response procedures
Patron surveillance
Incident reporting
Emergency action plans
Customer service
Guest issue resolution
Front desk operations
Accomplishments
- Achieved the role of Assistant Stage Manager at my High School Musical
- Team Leader/Head of Costumes for two years in a row for shows and plays
- Team Leader/Head of Props for two years in a row for shows and plays
- Team Leader/head of Marketing team for school plays
- Award of Excellence for Spanish Native Speakers two years in a row
LANGUAGES
English:Native/ Native speaker
Spanish:Native/ Native speaker
Bilingual
Timeline
Team Member
Chick-fil-A
08.2026 - CurrentRead More
HEADGUARD
AMS Pools
03.2025 - 10.2025Read More
RESTAURANT HOSTESS
Taco Mac
01.2025 - 05.2025Read More
Intern Teacher Assistant
Chattahoochee High School
08.2024 - 05.2025Read More
LIFEGUARD
Ams Pools
05.2024 - 09.2025Read More
CUSTOMER SERVICE CLERK
Publix Super Markets Inc
02.2023 - 04.2024Read More
Chattahoochee High School
High School Diploma
Read More