Maria Medina
Norcross
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
01.2025 - Current
- Utilized route planning software to optimize delivery paths and reduce travel time.
- Maintained vehicle cleanliness and conducted regular inspections to ensure safe operation.
- Engaged with customers to verify order accuracy and address any special requests.
- Executed timely deliveries while adhering to all safety regulations and company policies.
Customer Service Representative
Uhaul Moving And Storage
07.2023 - 01.2024
- Assisted customers with product selections, ensuring clarity in service offerings and features.
- Resolved inquiries regarding pricing and availability, enhancing customer understanding and decision-making.
- Provided guidance on rental processes, ensuring customers had necessary information for smooth transactions.
- Collaborated with team members to streamline service protocols and improve customer interactions.
- Managed scheduling for moving equipment, ensuring optimal availability for customer needs.
- Assisted in inventory management, ensuring accurate tracking of rental equipment.
- Maintained a positive and professional demeanor while interacting with diverse clientele.
Medical Assistant
Lilburn Pediatrics
07.2021 - 06.2023
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety throughout the process.
- Monitored vital signs, recording data accurately to support clinical assessments and treatment plans.
- Conducted patient intake processes, gathering essential information and updating medical records effectively.
- Scheduled and coordinated patient appointments, optimizing clinic workflow and reducing wait times.
- Performed routine laboratory tests, including blood draws and specimen collection, adhering to safety protocols.
- Entered patient data into electronic health records, ensuring accuracy and confidentiality of information.
Assembly Line Worker
Plygem Windows
04.2019 - 06.2021
- Executed assembly tasks with precision, ensuring components met quality standards and specifications.
- Monitored equipment performance, identifying and reporting issues to maintain operational efficiency.
- Coordinated material handling processes to optimize workflow and reduce delays on assembly line.
- Performed routine maintenance on tools and machinery to ensure safe and effective operation.
- Maintained cleanliness and organization of work area to comply with safety regulations.
- Collaborated with team members to troubleshoot and resolve production challenges in real-time.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Night Stocker
Dollar Tree
12.2017 - 03.2019
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
Customer Service Representative
Pretty Salon Usa
01.2012 - 11.2017
- Educated customers on storage unit options, matching their needs with suitable solutions.
- Facilitated resolution of service issues, maintaining a focus on customer satisfaction and retention.
- Documented customer feedback to inform service enhancements and product adjustments.
- Trained new staff on customer service best practices and company policies.
- Handled complex customer issues, employing problem-solving skills to achieve satisfactory outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Wholesale Associate
Golden Stella
02.2007 - 09.2017
- Conducted market research to identify emerging trends and customer preferences, enhancing product offerings.
- Managed inventory levels efficiently, ensuring optimal stock availability to meet customer demands.
- Facilitated order processing by accurately entering and tracking orders to ensure timely deliveries.
- Coordinated with suppliers to negotiate pricing and maintain quality standards for products.
- Resolved discrepancies in orders and inventory records, ensuring alignment with sales data.
- Optimized warehouse organization to improve efficiency in order fulfillment and inventory management.
Education
Medical Assistant - Medical
Everest Institute
Norcross, GA05-2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Loading and unloading
- Stocking and inventory
- Shipping and packaging
- Cargo handling
- Quality assurance
- Dispatch communication
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Call management
- Customer relationship management (CRM)
- Prioritization
- Quality control
- Clerical support
- Live chat support
- Product sales
- Filing
- Multi-line phone talent
- Product and service solutions
- Sales expertise
Certification
Medical Assistant Certificiation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Instacart
01.2025 - Current
Customer Service Representative
Uhaul Moving And Storage
07.2023 - 01.2024
Medical Assistant
Lilburn Pediatrics
07.2021 - 06.2023
Assembly Line Worker
Plygem Windows
04.2019 - 06.2021
Night Stocker
Dollar Tree
12.2017 - 03.2019
Customer Service Representative
Pretty Salon Usa
01.2012 - 11.2017
Wholesale Associate
Golden Stella
02.2007 - 09.2017
Medical Assistant - Medical
Everest Institute