Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Rosas

Jonesboro

Summary

Dynamic Assistant Manager with a proven track record at Burlington, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and improved customer satisfaction by swiftly resolving complaints. Skilled in staff training and development, fostering a collaborative environment that drives operational efficiency and compliance with safety standards.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Burlington
07.2023 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Receiving Supervisor

Burlington
07.2020 - 07.2023
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
  • Conducted employee training and onboarding processes with strategic goals in mind.
  • Streamlined documentation procedures for inbound shipments, reducing errors in record-keeping while maintaining compliance with regulatory requirements.
  • Optimized space utilization in the warehouse by reorganizing storage layouts based on product turnover rates.
  • Managed scheduling of staff shifts to ensure adequate coverage during peak hours without compromising employee work-life balance.
  • Established cross-functional collaboration with other departments, improving overall warehouse workflow efficiencies.
  • Enhanced team productivity with effective delegation of tasks and consistent follow-up on progress.
  • Assisted in budget planning for the receiving department, helping management make informed decisions on resource allocation.
  • Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Enforced team adherence to safety regulations and protocols.
  • Trained new team members on proper and safe use of tools and equipment.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Resolved conflicts between team members and addressed complaints or grievances.

Sales Associate

Burlington
07.2004 - 09.2019
  • Achieved sales targets through effective customer engagement and relationship building.
  • Assisted in inventory management, ensuring stock levels met demand requirements.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Conducted product demonstrations to enhance customer understanding and drive purchases.
  • Streamlined checkout processes, improving efficiency and reducing wait times for customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School - Education Administration

Liceo N1
Paysandu, Uruguay

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Employee scheduling
  • Operations management
  • Recruiting and interviewing
  • Orientation and training
  • Policy enforcement
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Scheduling and planning
  • Workplace safety compliance
  • Coaching and mentoring
  • Recruitment and hiring
  • Hiring and training
  • Scheduling and coordinating

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Burlington
07.2023 - 04.2025

Receiving Supervisor

Burlington
07.2020 - 07.2023

Sales Associate

Burlington
07.2004 - 09.2019

High School - Education Administration

Liceo N1

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Maria Rosas