Maria Simmons

• Conducted audits to ensure accurate tax assessments and collections.
• Investigated business and individual accounts for compliance with Department of Revenue guidelines. Documented discrepancies found during investigations of accounts. Reviewed sales tax returns, withholding tax returns, corporate tax returns, partnership returns, composite returns, tobacco accounts, and alcohol accounts. Discussed delinquent accounts and liabilities with businesses and taxpayers. Collaborated with Georgia Lottery to resolve issues on accounts related to Coin Operated Amusement machines and retailer accounts. Processed lottery check payments for delinquent accounts.
• Reviewed tax filings for compliance with state revenue regulations.
• Provided guidance to taxpayers about revenue laws and regulations.

Audited and reviewed taxpayers' business and individual accounts to ensure compliance with tax reporting year and guidelines. Documented discrepancies from delinquent accounts, including missing filing months, quarters, or annual tax returns for various tax types. Audited accounts for tobacco and alcohol license tax liabilities. Verified business and individual accounts for accuracy of name, address, and social security number. Assisted taxpayers and business owners with Georgia Tax website for making delinquent payments and setting up installment plans. Addressed inquiries regarding delinquent taxpayers and business accounts related to Georgia Lottery Coin Operated Amusement Machines and Retailer accounts. Audited Coin Operated Machines and processed various transmittal and validation sheets for delinquent accounts on individual income tax returns. Completed quarterly compliance training modules.

• Executed daily operational tasks with precision, ensuring compliance and accuracy in processing taxpayer accounts.
• Proposed and implemented innovative solutions that improved team collaboration and problem-solving efficiency.
• Collaborated with diverse coworkers to achieve project goals and resolve product and service-related issues.

• Managed Wal-mart fleet drivers for deliveries to stores, Sam's Club, and vendors for perishable and dry goods.
• Monitored service levels to stores, managed chargebacks to third-party vendors for extra delivery routes, and assessed warehouse volume capacity to ensure timely load pickups.
• Oversaw grocery department operations to enhance service efficiency.
• Review and approve office associates and drivers' paid time off and administer accountability.
• Key and review daily numbers required for daily reports.
• Reviewed and updated computer-based learning and Sentix training materials for monthly sessions.

• Ensure the Systems department is compliant for the SCR audit and preparing the systems associates on the knowledge needed.
• Oversaw daily operations for a team of 70 employees in a fast-paced environment.
• Managed inventory control by generating reports and conducting cycle audits of random cycles and slot locations marked for audits by order-fillers.
• Generated end-of-shift reports that included random cycle reports, QA snapshot overviews, and documented QA errors.
• Monitored haz-mat orders to ensure timely fulfillment for customers.
• Review the contents and shipping status of the orders that are being processed.
• Reviewed recall information on products for potential vendor returns.
• Manage the damage process and product being cycled out of inventory for liquidation process.
• Review that daily numbers are being keyed and given to the Report Clerk to be keyed into GRT (global reporting tool).
• Assist with system issue and what is the root cause of the issue.
• Assist Remedy clerk on the processed of product coming into the facility and it should be process.

• Managed compliance audits for DEA, FSA, VAWD accreditation, bi-annual controlled substance audit of all CII drugs, and SCR to ensure regulatory adherence.
• Establish training task to develop Quality Assurance, Data Processing, and Customer Service associates.
• Reviewed and addressed Pharmacy Managers' complaints regarding order inaccuracies and inventory inquiries to enhance service quality.
• Manage systems and software installations and issues.
• Manages and maintains inventory adjustments, damages, close dated product, quality cycle test, profile moves, and compliance issues.
• Managed receiving, shipping, and modular department operations during the manager's absence.
• Monitor PO’s (purchase orders) process in receiving, review remedy ticket placed by the receiving department to help resolve receiving issue with product.
• Assisted in shipping operations, maintaining conveyor line efficiency and processing cartons through TMS while finalizing billing.
• Monitored scheduling system to maintain operational efficiency in manager's absence.
• Coordinated pick-up schedules with drivers for timely store deliveries.
• Maintain the global reporting tool data for TPR/PTS numbers for the facility.
• Reviewed and pulled P/L numbers monthly for General Manager and reviewed with Customer Service clerk to ensure accuracy.
• Assist in writing SOPs (Standard Operating Procedures) for the facility and within all Health/Wellness facility formats.

• Conducted interviews, hired, onboarded, transferred, coached, and trained associates.
• Assisted in reducing turnover and controlling expenses through targeted initiatives.
• Audited I-9s, FCRA background checks, and followed compliance policies and procedures according to company guidelines and federal and state laws.
• Addressed grassroots concerns and communicated resolutions to enhance employee engagement.
• Communicated grassroots follow-ups and provided suggestions to management for effective resolution of concerns.
• Supported the training broadcast and facilitated virtual training classes.
• Provided assistance to associates with questions about benefits, stock enrollments, CBLs, PTLs, and W-4 forms.
• Supported the processing of unemployment claims.
• Monitored adherence to safety protocols.
• Assisted the Training Manager in ensuring compliance with training documents.

• Drove sales through product knowledge and effective merchandise displays, enhancing customer engagement.
• Managed inventory levels and ensured product availability while processing inbound freight to maintain stock readiness.
• Evaluated associate performance based on product knowledge and customer service skills to support development.
• Conducted training sessions for new associates to ensure effective onboarding.